Abby Spanbauer Email & Phone Number

• Develop cutomer relationships while assisting with eyeglass orders
• Uses statistical analysis skills in order to compute commission reports for employees as well as finding which labs to order product from in order to maximize profit
• Uses administrative skills to keep track of payroll and vacation time, as well as making schedules for employees
• Making management decisions on how to handle customer complaints
• Troubleshooting with unsatisfied customers to find reasonable solutions
• Entering in new inventory, as well as auditing current inventory numbers

Appleton, WI

• Worked in the HRIS system Sage Abra Suite to enter in new hires, change employee job codes and information, and terminating employees
• Assisted in new employee orientations to ensure all paperwork is filled out correctly, as well as facilitating an I-9 project to fix incorrect paperwork for compliance and auditing purposes
• Worked on enrolling employees into various benefits such as vision, flex plans, and medical insurance, as well as reporting COBRA benefits to the State of Wisconsin
• Participated in strategic Human Resource meetings with directors to help build timing and action plans for various projects
• Conducting interviews to potential employees, as well as working on a project to pick a consistent set of interview questions association-wide
• Assisted in rearranging the reference check policy by changing the questions asked and the number of references needed per employee

• Assisting customers with their eyeglass orders
• Troubleshooting customer complaints
• Keeping the work environment clean while carrying out general office duties

Included:Completing customer orders via telephoneEntering customer and order information into the computer systemHandling small complaints