Abby White

Abby White Email and Phone Number

Senior SAAS Customer Success Manager @ Basware
Abby White's Location
Bloomfield Hills, Michigan, United States, United States
Abby White's Contact Details

Abby White work email

Abby White personal email

About Abby White

Abby White is a Senior SAAS Customer Success Manager at Basware. She possess expertise in digital media, media planning, interactive marketing, media buying, mobile marketing and 19 more skills. Colleagues describe her as "Let me state upfront: there is NO ONE on Earth that I would rather have as a teammate than Abby White. And not only because she is such a lovely person - but also because she is loyal, responsible, accountable, creative, strategic and insanely smart. Everyone who has been lucky enough to work with Abby, both internal and external, would jump at the chance to do it again. Her skill set truly masters both sides of the brain - she can be both highly organized and creative at the same time. She was a leader on our team and was always willing to go above and beyond what the role required of her. Anyone who has the opportunity to consider Abby for a position on their team should sprint, not run, to lock her in."

Abby White's Current Company Details
Basware

Basware

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Senior SAAS Customer Success Manager
Website:
basware.com
Abby White Work Experience Details
  • Basware
    Senior Customer Success Manager
    Basware Oct 2023 - Present
    Espoo, Fi
  • Sprinklr
    Senior Success Manager, Global Strategic Accounts
    Sprinklr Feb 2022 - Sep 2023
    New York, Ny, Us
    -Act as strategic advisor for two global brands valued at $5.9m in subscriptions and $700k in services annually -Identify and forecast risk to drive renewal retention plans wtih sales, service and product teams -Plans and manages ongoing touch points with customers, including Executive Business Reviews, value realization check-ins, success planning workshops, and ad hoc working sessions. Builds/sends agendas and recaps -Lead the customer care optimization of AI utilization, which drove a 92% decrease in irrelevant cases, 99% decrease in expired cases, and 88% reduction in case response times from 2022 to 2023 -Serve as the internal voice of the customer to advocate for a streamlined onboarding process and service model for 15k location-based social accounts
  • Liveperson
    Senior Customer Success Manager
    Liveperson Jul 2019 - Feb 2022
    New York, Ny, Us
    • Responsible for day-to-day account management and maintaining strong relationships with the decision-makers and key influencers on enterprise level Automotive OEM and partner accounts• Collaborate with Client Partners and customer stakeholders to establish a success plan which promotes overall return on investment and delivers on the customers desired outcomes• Facilitate and lead regularly scheduled customer performance reviews which leverage operational, messaging and automation tools to evaluate performance and provide actionable insights• Proactively recommend and drive the adoption of new tools and features with the goal of increasing the value of LivePerson’s Conversational Cloud platform to the customer• Managing a of book of business valued at $3.5M annually, and retaining customers
  • Verizon Media
    Program Manager, Ryot Studio
    Verizon Media Jul 2015 - Feb 2019
    New York, New York, Us
    • Client facing project manager of commissioned video and written content across Verizon Media properties such as HuffPost, AOL, Yahoo, MSN, XBOX, TechCrunch, and Engadget• Partner across editorial and creative teams in building creative strategy aligned with client objectives and publisher voice• Project manage all program deliverables, including kick-off calls, timelines, scope, budget, workflow, social promotion, reporting and post-program analysis• Steward all content production relationships and contracts, establishing clear SLA's and SOW's with publishers, legal, vendors, production studios, contractors and talent• Manage client and agency relationships throughout the program, driving client satisfaction and campaign success metrics to ensure all client objectives are met with the goal of program renewal.
  • Microsoft
    Senior Custom Solution Account Manager
    Microsoft Sep 2013 - Jul 2015
    Redmond, Washington, Us
    Project management of custom programs and go-to-market execution of beta products
  • Microsoft
    Account Manager
    Microsoft Aug 2008 - Sep 2013
    Redmond, Washington, Us
    Strategic account management with a focus on automotive advertisers
  • Mindshare
    Senior Digital Communications Planner
    Mindshare Aug 2007 - Aug 2008
    London, England, Gb
    Digital media planning for Ford Flex, Edge, Escape and Escape Hybrid
  • Gm Planworks
    Digital Media Planner
    Gm Planworks Apr 2005 - Aug 2007
    Us
    Paid search, local dealer group ,and Buick National digital planning
  • Ottaway Communications, Inc. / Ottaway Digital
    Media Buyer
    Ottaway Communications, Inc. / Ottaway Digital 2003 - 2005

Abby White Skills

Digital Media Media Planning Interactive Marketing Media Buying Mobile Marketing Digital Strategy Mobile Advertising Ppc Doubleclick Online Advertising Ad Networks Media Strategy Digital Marketing Behavioral Targeting Rich Media Advertising Sem Traditional Media Online Marketing Web Analytics Lead Generation Interactive Advertising Display Advertising Advertising Sales

Abby White Education Details

  • Michigan State University - Eli Broad College Of Business
    Michigan State University - Eli Broad College Of Business
    Marketing

Frequently Asked Questions about Abby White

What company does Abby White work for?

Abby White works for Basware

What is Abby White's role at the current company?

Abby White's current role is Senior SAAS Customer Success Manager.

What is Abby White's email address?

Abby White's email address is aw****@****son.com

What schools did Abby White attend?

Abby White attended Michigan State University - Eli Broad College Of Business.

What skills is Abby White known for?

Abby White has skills like Digital Media, Media Planning, Interactive Marketing, Media Buying, Mobile Marketing, Digital Strategy, Mobile Advertising, Ppc, Doubleclick, Online Advertising, Ad Networks, Media Strategy.

Who are Abby White's colleagues?

Abby White's colleagues are U S Rama Raju Sagiraju, Juha Tillqvist, Jatinder Jolly, Martti Lönn, Andreas Reineke, Mika Klemola, Anil Sharma.

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