Abby White work email
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Abby White personal email
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Abby White is a Senior SAAS Customer Success Manager at Basware. She possess expertise in digital media, media planning, interactive marketing, media buying, mobile marketing and 19 more skills. Colleagues describe her as "Let me state upfront: there is NO ONE on Earth that I would rather have as a teammate than Abby White. And not only because she is such a lovely person - but also because she is loyal, responsible, accountable, creative, strategic and insanely smart. Everyone who has been lucky enough to work with Abby, both internal and external, would jump at the chance to do it again. Her skill set truly masters both sides of the brain - she can be both highly organized and creative at the same time. She was a leader on our team and was always willing to go above and beyond what the role required of her. Anyone who has the opportunity to consider Abby for a position on their team should sprint, not run, to lock her in."
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Senior Customer Success ManagerBasware Oct 2023 - PresentEspoo, Fi -
Senior Success Manager, Global Strategic AccountsSprinklr Feb 2022 - Sep 2023New York, Ny, Us-Act as strategic advisor for two global brands valued at $5.9m in subscriptions and $700k in services annually -Identify and forecast risk to drive renewal retention plans wtih sales, service and product teams -Plans and manages ongoing touch points with customers, including Executive Business Reviews, value realization check-ins, success planning workshops, and ad hoc working sessions. Builds/sends agendas and recaps -Lead the customer care optimization of AI utilization, which drove a 92% decrease in irrelevant cases, 99% decrease in expired cases, and 88% reduction in case response times from 2022 to 2023 -Serve as the internal voice of the customer to advocate for a streamlined onboarding process and service model for 15k location-based social accounts -
Senior Customer Success ManagerLiveperson Jul 2019 - Feb 2022New York, Ny, Us• Responsible for day-to-day account management and maintaining strong relationships with the decision-makers and key influencers on enterprise level Automotive OEM and partner accounts• Collaborate with Client Partners and customer stakeholders to establish a success plan which promotes overall return on investment and delivers on the customers desired outcomes• Facilitate and lead regularly scheduled customer performance reviews which leverage operational, messaging and automation tools to evaluate performance and provide actionable insights• Proactively recommend and drive the adoption of new tools and features with the goal of increasing the value of LivePerson’s Conversational Cloud platform to the customer• Managing a of book of business valued at $3.5M annually, and retaining customers -
Program Manager, Ryot StudioVerizon Media Jul 2015 - Feb 2019New York, New York, Us• Client facing project manager of commissioned video and written content across Verizon Media properties such as HuffPost, AOL, Yahoo, MSN, XBOX, TechCrunch, and Engadget• Partner across editorial and creative teams in building creative strategy aligned with client objectives and publisher voice• Project manage all program deliverables, including kick-off calls, timelines, scope, budget, workflow, social promotion, reporting and post-program analysis• Steward all content production relationships and contracts, establishing clear SLA's and SOW's with publishers, legal, vendors, production studios, contractors and talent• Manage client and agency relationships throughout the program, driving client satisfaction and campaign success metrics to ensure all client objectives are met with the goal of program renewal. -
Senior Custom Solution Account ManagerMicrosoft Sep 2013 - Jul 2015Redmond, Washington, UsProject management of custom programs and go-to-market execution of beta products -
Account ManagerMicrosoft Aug 2008 - Sep 2013Redmond, Washington, UsStrategic account management with a focus on automotive advertisers -
Senior Digital Communications PlannerMindshare Aug 2007 - Aug 2008London, England, GbDigital media planning for Ford Flex, Edge, Escape and Escape Hybrid -
Digital Media PlannerGm Planworks Apr 2005 - Aug 2007UsPaid search, local dealer group ,and Buick National digital planning -
Media BuyerOttaway Communications, Inc. / Ottaway Digital 2003 - 2005
Abby White Skills
Abby White Education Details
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Michigan State University - Eli Broad College Of BusinessMarketing
Frequently Asked Questions about Abby White
What company does Abby White work for?
Abby White works for Basware
What is Abby White's role at the current company?
Abby White's current role is Senior SAAS Customer Success Manager.
What is Abby White's email address?
Abby White's email address is aw****@****son.com
What schools did Abby White attend?
Abby White attended Michigan State University - Eli Broad College Of Business.
What skills is Abby White known for?
Abby White has skills like Digital Media, Media Planning, Interactive Marketing, Media Buying, Mobile Marketing, Digital Strategy, Mobile Advertising, Ppc, Doubleclick, Online Advertising, Ad Networks, Media Strategy.
Who are Abby White's colleagues?
Abby White's colleagues are U S Rama Raju Sagiraju, Juha Tillqvist, Jatinder Jolly, Martti Lönn, Andreas Reineke, Mika Klemola, Anil Sharma.
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