GadellNet is an award-winning IT consulting firm that provides full-service technology solutions. We drive efficiency and profitability through help desk support, network engineering, business and technology management consulting, application development and hosted cloud services.At GadellNet, we are in the business of powering missions through technology.-Manage the client on-boarding process-from signing of contract through handoff to operations.-Consult with current clients on IT needs and help them create an IT roadmap and budget for years down the road.-Guide the customer through IT solution decisions that will transform the way they do business.-Hold Business Reviews on a quarterly basis for current clients.-Function as the liaison between the client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction.-Accountable for client retention and assists with service level tracking and reporting.-Create and manage a strategic plan for managed customers with assigned Virtual CIO teams-Manage contract renewals and price increases.-Maintain proactive communication with key decision-makers.-Work closely with service delivery team to manage customer escalations and trouble tickets.