Abby Armstrong Email & Phone Number

United States

United States

Kansas City, Missouri, United States

Lees Summit, Missouri, United States

Maintained and developed effective management strategies and technical - material for Call Center Team for cohesive day - to - day operations.Arranged numerous effective technical training documents and work related materials for management and training purposes of new employees.Collaborated with supervisors and team leaders to create engaging and competent management strategies to ease work flow and organize clientele information effectively within data-base program.Demonstrated… Show more Maintained and developed effective management strategies and technical - material for Call Center Team for cohesive day - to - day operations.Arranged numerous effective technical training documents and work related materials for management and training purposes of new employees.Collaborated with supervisors and team leaders to create engaging and competent management strategies to ease work flow and organize clientele information effectively within data-base program.Demonstrated leadership abilities by overseeing Call Center Team, actively identified potential management issues, and promoted positive solution - based relationships.Organized vast amounts of data - base information from operating system to manage new projects introduced to Call Center Team for training purposes and establishment of new procedures.Created LMS system and modules for training new hires. Show less

Lees Summit, Missouri, United States

Presented quality customer service practices and techniques for clients in a friendly and supportive manner while overseeing program – based system for clients.Organized crucial important documents and materials necessary for client’s success, and coordinated critical clientele documentation in safe and precise manner to respected outside authorities. Demonstrated active leadership and problem - solving strategies by defusing hostile client phone calls and workplace colleague relations.… Show more Presented quality customer service practices and techniques for clients in a friendly and supportive manner while overseeing program – based system for clients.Organized crucial important documents and materials necessary for client’s success, and coordinated critical clientele documentation in safe and precise manner to respected outside authorities. Demonstrated active leadership and problem - solving strategies by defusing hostile client phone calls and workplace colleague relations. Contributed to the development of technical documents needed for clients, colleagues, and individuals outside the company. Managed thousands of clientele documentation for cohesive and accurately detailed records of all interactions or new implementations of clientele records to database. Show less

Bachelor'S Degree, Secondary Education And Teaching

Activities and Societies: Dean's List (All Semesters)

Associate'S Degree, General Studies