Led a team of client facing technical consultants that acted as implementation and integration subject matter experts. Responsible for maintaining knowledge of new products, offerings and launches in a fast-paced, rapidly changing environment. Regularly interacted with clients to resolve complex technical problem solving scenarios in parallel with Project Management and Account Development teams. Managed and executed large scale projects for internal clients as our platforms evolved to ensure we offered our partners competitive solutions.

Defined, developed and launched a team to solve for a gap in our former client implementation process. In less than 2 years, I built a team of technical subject matter experts who supplied consultative support to Project Management and Account Development teams. Outlined team responsibilities, ticketing systems, and engagement in large-scale special projects such as platform migrations.

Worked as the primary point of contact for technical guidance to internal and external clients. Served as a liaison between our technical teams and our client services team members. Provided support for technical issues reported by our internal and external clients through resolution. Generated reports on different client related data for internal and external reporting requests. Reviewed and edited internal workflows as well as product workflows.

Served as the primary point of contact between internal and external clients, managing those clients’ needs and expectations. Designed case-specific database design, specifications and security. Created dynamic reports as needed to assist attorneys in document review, document production, and trial preparation. Coordinated data-processing specifications and requirements with e-discovery vendors based on individual case needs. Formulated electronic document processing and production budgets and schedules.

Worked as a lead developer and team member on all phases of custom database & web application including requirements definition, design, implementation, and maintenance for new and existing client solutions. Designed and implemented numerous administration applications for internal Merchandising and Customer Care departments. Created, maintained, and enhanced DTS packages for client and internal data processes. Provided custom dynamic reports for client-side administration as well as internal management tools.

Served as a flight attendant providing customer service in addition to ensuring the safety of the airline passengers.Performed routine pre-flight safety equipment checks and requested service as neededMonitored in-flight refreshment supplies and placed orders for stockProvided in-flight medical attention in emergency situations