Abby Dalager Email & Phone Number

Mclean, VA, US

Plano, TX, US

• IRS Report Generation Software (RGS) Project Contractor
• Conduct product elicitation sessions with IRS business customer to gather/document within Rational CLM, new and/or update business process flows, associated capabilities, user stories and user scenarios.
• Conduct backlog elaboration/grooming session with the business and RGS developers upcoming user stories w/acceptance criteria and defects for the upcoming product release.
• Analyze user stories’ acceptance criteria and create test cases, test scripts, and test data for upcoming RGS product releases.
• Perform acceptance testing on product deployments to the test environment to ensure build quality prior to deployment to pre-production.
• Perform regression, code conversion, and security test scripts on product deployments to pre-production environments prior to production.

Dallas, Texas, US

• Communicate with OmniSYS' 100+ multi-million-dollar Hospital clients gathering user scenarios, user stories, process flows and user interfaces needs for OmniSYS' Medicare Claim product for prescription drugs.
• Research clients' prescription data trends or data abnormalities to communicate findings, test results and recommendations.
• Submit clients' product enhancements, defects and associated tasks using Salesforce and JIRA to OmniSYS' Development Teams.
• Research yearly Medicare policy changes to determine product enhancements and associated tasks using JIRA.
• Discuss product enhancements and/or defect requests to product with OmniSYS' Agile Development Teams.
• Test product builds deployed to test environment to ensure quality prior to deployment to production.

Dallas, Texas, US

• Use knowledge of OmniSYS' business and brand strategies to recommended appropriate OmniSYS' solutions to the pharmacy clients' needs and uncover additional opportunities.
• Collaborate with relevant subject matter experts and pharmacy clients to create OmniSYS' solution opportunities.
• Maintained responsibility for executing all OmniSYS' contract terms and renewals within portfolio to obtain optimal revenue retention and revenue growth.
• Identified, developed and maintained relationships with key contacts in pharmacy clients' organization through attentive, accurate and timely service.

Dallas, Texas, US

• Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.Job Duties:
• Assist OmniSYS' customers over the phone with billing questions, balances, and delinquent accounts
• Communicate, research, and complete requests from OmniSYS' upper management and executives
• Coordinate logistics for OmniSYS' trade show appearances including registration, transportation, and ordering supplemental materials.
• Aid with acquiring and terminating OmniSYS' employees.
• Provide basic office necessities and constant stock of supplies to maintain OmniSYS' workplace.

Bachelor Of Science (Bs), Psychology

Psychology