I am the General Manager of Hob Knob Luxury Boutique Hotel and Spa on Martha's Vineyard. I am honored to have been represented as part of 2023 MVY Chamber's "40 under 40" for my leadership role at Hob Knob and my involvement in our local community. I have also been awarded by the MVY Chamber with "Outstanding Customer Service" in 2022. I proudly attend meetings and events for the Edgartown Board of Trade and The Martha's Vineyard Lodging Association. My previous hospitality leadership includes my experience as Assistant Operations Manager at The Verb Hotel, a Top-10 Boston Hotel on TripAdvisor. I hold a Bachelor's in Public Relations from Westminster College. I was a 4 year NCAA diver and a two-time recipient of the Coach Gene Nicholson Scholar Athlete Award. I was the PR chair for the Delta Omega Chapter of Zeta Tau Alpha Sorority.Hob Knob in the Press• “Best Bed & Breakfast/Inn” “Best Pet-Friendly Lodging”- Cape Cod Life, Best of Cape Cod and The Islands• “One of Ten Best and Most Charming Inns in the Country”- Departure Magazine / CNN• “Best Luxury Boutique Hotel”- Boston Magazine, Best of Boston• “Most Romantic Luxury Boutique Hotel”- Martha’s Vineyard Magazine, Best of the Vineyard• “Most Eco-Friendly Luxury Stay” and “Best Boutique Venue”- Yankee Magazine, Best of New England
Hob Knob Luxury Boutique Hotel
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Hob Knob Luxury Boutique HotelEdgartown, Ma, Us
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General ManagerHob Knob Luxury Boutique Hotel Nov 2019 - PresentHob Knob is a charming upscale getaway on the island of Martha’s Vineyard, with exceptional personal service and comfort in a relaxed, elegant setting. As General Manager, I oversee the annual operation of the hotel. I scout candidates for our highly desired seasonal positions, year-after-year creating teams who look forward to exceeding guest expectations. I am highly involved in our guest satisfaction, ensuring all guests feel welcome and "at home" in a traditional Vineyard experience. In addition, I manage our scheduling, payroll, and maintenance/vendor communications. I oversee the entire F&B program, including our daily breakfast presentation and afternoon tea service. I develop the property budget and propose annual purchasing & renovation decisions in order to continue the legacy of our guest experience while maintaining profitability.
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Hotel ManagerHob Knob Luxury Boutique Hotel And Spa Apr 2019 - Nov 2019Managed the daily operations and maintenance of the hotel. Led by example to showcase guest service excellence, maintained property inventories and reported daily financials to ownership.
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Seasonal Hotel AssociateHob Knob Hotel, Edgartown Ma And The Victorian Inn, Telluride Co Aug 2018 - Apr 2019I worked seasonally with Hob Knob Hotel on Martha's Vineyard until seasonal closing, then spent the winter months in Colorado assisting The Victorian Inn, Telluride. I assisted in daily administrative roles and guest service. I returned to the Vineyard after ski season to resume work at Hob Knob full-time.
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Assistant Operations ManagerThe Verb Hotel Nov 2016 - Aug 2018Boston, Ma, UsAs a member of The Verb's Operation team, I led the front desk associates to high achieving results on guest satisfaction surveys and Trip Advisor reviews. Within my first year as Assistant Operations Manager, The Verb moved from #15 to #10 on Trip Advisor for Boston hotels. I achieved Leader Of The Quarter during Q1 of 2017 (my first quarter working for the property) and was nominated again in Q4. I attribute my success as a leader to my ability to apply my 5 Strengths on a daily basis- Strategic, Ideation, Communication, Context and Learner. Position Responsibilities Included:-Hiring and on boarding front desk associates-Retraining and holding accountability for front desk associates-Creating and updating front desk operating procedures-Creating and communicating weekly schedule -Analyzing and critiquing rooms department budget-Overseeing food and beverage budget and daily operation-Analyzing and responding to guest survey responses-Organizing amenities and arrival experience for VIP guests-Orchestrating daily stand-up meetings for front desk team-Completing daily room and property inspections -
Sales CoodinatorBoston Laser - Boston Eye Group Oct 2015 - Nov 2016Brookline, Massachusetts, UsI worked in as a Sales Coordinator in the elective LASIK surgery department. I administrated the sales and necessary appointments for LASIK vision correction, from the initial consultation to pre-operative and post-operative care. I utilized the strengths I gained from my hospitality experience to ensure patients had a trusting, comfortable and successful surgical experience. Responsibilities Included:-Completed daily prospecting calls-Tracked weekly lead conversion-Met with 20+ consultations per day-Coordinated proper pre-operative and follow-up care-Managed social media channels -
Guest Services ManagerHob Knob Luxury Boutique Hotel Apr 2015 - Oct 2015Along with every front desk lead responsibility, I supervised daily hotel operations including front office, housekeeping, F&B, event planning and auditing procedures. I was responsible for training Front Desk Agents, Housekeepers and Servers. I assisted in event coordination and wedding bookings. I assisted in the hotel's Email Marketing campaigns by designing the layouts and advertisements. I also managed the hotel's Social Media Accounts.Responsibilities Included:-Training in special event and wedding bookings-Booked concierge appointments and spa services-Coordinated VIP and group arrivals-Created print marketing material for the property-Functioned as main property contact in absence of GM
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Front Desk LeadHob Knob Luxury Boutique Hotel Apr 2014 - Oct 2015I led the Front Desk team by following proper procedures to ensure our guests had a luxury stay from arrival to departure. I assisted the GM in creating a luxury concierge program to fully immerse our guests in true Martha's Vineyard life. My duties included all front office related tasks, housekeeping training, kitchen and breakfast service training and all hotel event coordination. I learned the entire event planning process for weddings, anniversaries, private parties and showers. I assisted the GM in proper setup and administration of all private events.
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Membership Services RepresentativeYmca Of Martha'S Vineyard Sep 2014 - Apr 2015I work as a member of the Membership Services team at the Martha's Vineyard YMCA. I assist in giving tours of the facility, setting up new memberships and enrolling members into our programs.
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Swim Team CoachWashington Court Athletic Club 2010 - 2012-Organized swim team practice schedules, workouts and banquets-Swimming and diving lesson instructor-Lifeguard
Abby Gardner Skills
Abby Gardner Education Details
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Westminster College (Pa)Public Relations
Frequently Asked Questions about Abby Gardner
What company does Abby Gardner work for?
Abby Gardner works for Hob Knob Luxury Boutique Hotel
What is Abby Gardner's role at the current company?
Abby Gardner's current role is General Manager at Hob Knob Luxury Boutique Hotel.
What schools did Abby Gardner attend?
Abby Gardner attended Westminster College (Pa).
What skills is Abby Gardner known for?
Abby Gardner has skills like Social Media, Event Planning, Social Networking, Public Speaking, Fundraising, Salesforce.com, Customer Service, Hospitality, Media Sales, Hotel Management, Boutique Hotels, Hotel Booking.
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