Abby Gunning Email & Phone Number

Washington, Dc, Us

Support business operations for three family-owned small businesses. I help to manage and advise on all facets of small business operations to include marketing & lead generation, sales operations, and financial management.

Scottsdale, Arizona, Us

The Business Transformation team is a trusted business partner that delivers tailored solutions focused on the alignment of people, process, and technology. Through business process analysis, data-driven design, and organizational change management strategies, we enable cross-functional teams to reimagine the way they work.Led the lead-to-cash transformation initiative focused on creating scalable and connected business processes and technology solutions across the organization. Collaborated with business partners across IT, Product, Marketing, Sales, Customer Success, Onboarding/ Provisioning, Finance, and Fulfillment to define requirements, design solutions, and drive meaningful change. Implemented Salesforce Sales Cloud, CPQ, and Service Cloud for 700+ users. Managed multiple functional and technical workstreams to include data migration and system integration efforts. Following the successful rollout, my team transitioned to Salesforce product manager roles and specialized in managing the backlog for multiple functional areas: Lead-to-Opportunity, Quote-to-Order, Products & Pricing, Order-to-Fulfillment, and Data Management.

Redmond, Washington, Us

Aligned to a portfolio of high potential Business Applications ISVs (Independent Software Vendors) to recruit them and their solutions into the Microsoft ecosystem. Responsible for all aspects of the recruit lifecycle to include stakeholder identification and management, aligning on business strategy, developing integrated solutions, go-to-market activities, and selling with the Microsoft field.

Redmond, Washington, Us

Aligned to strategic enterprise accounts in the Northeast region to support digital transformation initiatives. Led customers in envisioning integrated solutions across the Microsoft technology stack, with a specific focus in the business applications solution area. Collaborated with the broader Microsoft account team to demonstrate the value proposition of Dynamics 365 (CRM platform) in the context of a customer’s business challenges. Contributed to the Business Applications technical community in sharing best practices for developing and delivering compelling solution demonstrations. Managed partner relationships to include identification and vetting, account planning, and orchestration of pre-sales activities. Business Value Selling lead for the Northeast region; conduct company and industry research to formulate a customer-centric approach that is aligned to strategic goals and desired business outcomes.

Redmond, Washington, Us

Partnered with Mid-Atlantic district commercial accounts spanning professional services, financial services, retail, and manufacturing to help reimagine their sales, marketing, and customer service processes with Dynamics 365. Responsible for leading discovery sessions to understand an organization's business challenges and where Dynamics 365 can increase productivity and efficiency. Design, build, and deliver compelling solution demos configured on the Dynamics 365 platform; areas of focus included sales, service, social, knowledge management, and business intelligence. Synthesize content from internal Microsoft and external sources to provide thought leadership and insights on sales productivity, customer engagement, user adoption, change management, and reporting best practices. Responsible for authoring the technical and security sections of RFI/RFP responses. Develop and manage relationships across the Microsoft Dynamics partner and ISV ecosystem.

Fairfax, Virginia, Us

Enrichment Matters is a local small business based in Northern Virginia that provides before & after school enrichment program services to DC-area schools. Involved in all aspects of small business operations to include marketing, sales, human resources, finance, technology, and delivery/ program management. Developed School Ambassador program to hire, train, and align program managers & onsite coordinators with member schools. Screened and enrolled enrichment providers to ensure cultural fit, safety practices, and adherence to company guidelines. Responsible for all internal and external communications and marketing materials. Oversaw contracts management & negotiation with member schools and enrichment providers. Led financial reconciliation process after each registration session, generated session statements and invoices, and disbursed payments to providers. Managed the company’s technology investments such as the registration management system, payment processing software, payroll & HR management system, and Google Workspace. Expanded company service offering to include fundraising support services.

Mclean, Va, Us

Managed the delivery of full business development lifecycle support with a focus on aligning technical solutions to business initiatives and automating critical business processes. Senior manager in the corporate business development organization and contributed to intellectual and human capital growth in the area of sales best practices. Led the firm’s Microsoft Dynamics CRM implementation practice to include operational oversight in requirements gathering and prioritization, training, marketing & communications, and change management. Led strategic initiatives related to Dynamics CRM upgrades, enhancements, and application integration/consolidation projects. Functional lead for internal workstreams that involved collaboration across teams, to include: workforce planning/ demand management, revenue and resource forecasting, enterprise reporting and analytics, acquisition integrations, account planning, market development, and IT strategy. Subject matter expert in organizational change management best practices with deep knowledge in techniques to create and communicate a vision for change, instill accountability and commitment, and motivate and demonstrate business impact to users based on an organization’s culture and readiness for change. Trusted advisor to senior leaders in identifying actionable insights to build depth and breadth to their pipeline and improve business development operations. Collaborated with and consulted to client teams leading external Dynamics CRM engagements. Managed the firm’s relationship with Microsoft and Booz Allen’s Microsoft CRM Partner.

Falls Church, Virginia, Us

Responsible for the management and administration of the organization’s business development/ sales operations to include process and technology solutions. Led efforts related to opportunity identification, competitive intelligence and market research, account planning, bid board/ gate review meetings, and the bid and proposal (B&P) approval process. Managed the company’s Microsoft Dynamics CRM implementation, focused on pipeline management, pipeline reporting and metrics, and knowledge management. Led functional requirements gathering, analysis, and prioritization for CRM projects. Enterprise application manager for the company’s Microsoft SharePoint implementation, focused on knowledge management and proposal collaboration. Led end user training, marketing, and communications activities and supported 450+ CRM users and 1K+ SharePoint users in a functional and technical capacity. Oversaw review and resolution of tier 1 and 2 help desk tickets to ensure compliance with service level agreement (SLA) response and resolve times. Responsible for pipeline data quality reviews and the monthly generation and publication of business development metrics reports for senior management.

Cmap, Change Management

B.S., Liberal Arts And Sciences/Liberal Studies, Education, Biology, Elementary Education

Leadership

Capture Management, Business Development Lifecycle

Executive Series Workshops