Lead and facilitate global research studies to identify and measure issues that prevent users from completing key tasks. Collaborate with multi-disciplinary teams and stakeholders to create the best user experiences for digital products. Research methods include: lab-based user testing, remote testing, iterative prototype testing, benchmarking, survey design, and mixed-method study design.

The lead usability consultant responsible for the execution of global design & research efforts to enhance the customer experience of champion UI artefacts. Manage efforts between global stakeholders, technical teams, and external agencies, to ensure good level of engagement and to ensure requirements are met.

Define, create, and execute global user research efforts to develop an understanding of our customers. Research efforts include usability testing, rapid iteration prototyping, focus groups, contextual interviews, competitive analysis, heuristic reviews, best practices, and industry trends.

Designed user interfaces for systems, site information architecture, web prototyping, wireframing, and usability testing.

Build and maintain Intranet sites for clients, site prototyping, and design information architecture.