Abby Smith Email & Phone Number

United States

Troubleshoot reported technical issues with Zoom and eLuma's proprietary software system.Tracks and enters referral data in multiple systemsPerforms audits to ensure contract compliance and data accuracy.Maintains operations by following policies and procedures and escalating issues when needed.Maintains customer confidence and protects operations by keeping information confidential.Maintain flexibility and willingness to adapt to various scenarios and personalities, both internally and externally.Primary back-up for contractor onboarding tasks.Triage contractor and customer issues reported via phone, email, and chat.Special projects and other duties as assigned.

Draper, Utah, United States

I worked as a specialized nanny to care for a child with Type 1 Diabetes. This included calculating and administering medications, applying medical devices, documenting health history, and monitoring blood sugar.

United States

Coordinate, drive and provide direct oversight of the implementation of company software (SaaS) that includes live, hands on application support. Ensure all facility teammates are competent and confident in new software by the end of the first week of deployment, and know how to access additional resources moving forward, as necessary.React and respond to facility and teammate training, technical and process needs, and exercise independent decision making to problem solve on the spot or determine the necessary course of escalation.Develop strong relationships across lanes such as IT, operations, clinical and learning and development to ensure the coordination of support. This may include regional and facility leadership, patient care teams and physicians.Collect and report key project outcomes to central IT deployment team, and provide recommendation on continuous improvement opportunities.

Orem, Utah, United States

Monitor patients before, during, and after after dialysis treatment, provide one-on-one patient care and educate patients on kidney dialysis related topics, personalize patient care based on client feedback. Assist in administrative duties including scheduling, communicating with healthcare providers, ensuring accuracy and organization of patient files.

Maintain effective oral and written communication to documentinteractions with contractors, remain calm and focused under stressfulconditions with customers, provide user support for company websites, andresolve account issues.

Respond quickly to faculty needs, develop student/faculty relationship , plan events, and design and distribute department documents.Manage student and faculty meeting schedules, monitor supplyinventory, and assist with clerical obligations.

Provo, Utah

Represented and promoted a positive image of Residence Life, Brigham Young University, and The Church of Jesus Christ of Latter-Day Saints. Remained alert of and protected student confidentiality under FERPA laws, helped guests resolve concerns and conflicts, and guided tours of on-campus housing facilities.

Provo, Utah

Assisted department manager of BYU Hospitality Services with critical processes needed for running three BYU Hospitality Restaurants. This included ordering supplies, addressing customer concerns, data entry and training of employees and on-boarding of new hires

Salisbury, Maryland

Salisbury, Maryland

Bachelors, Exercise And Wellness

High School Diploma

Activities and Societies: National Honors Society, Culture Club