Abby Kiani Email & Phone Number

London, Gb

London, Gb

During the transitional period from Maximiles to Bilendi, I headed up the full service team including supplier selection and input into the development of a project management team. I worked on some new client business but as I was involved in the acquisition my main duties included transitioning clients over, maintaining and improving business while also developing a new offering (Omnibus).

London, United Kingdom

Consultancy role- helping with reporting on 2 major client accounts.

London, United Kingdom

Overall responsibility of 2 major tracking studies as well as working closely with Quadrangle researchers on a variety of ad-hoc projects. Also managed field and tab projects on behalf / alongside Red (field and tab sale division within the group).At Quadrangle I was exposed to a more open approach to project management, improving my understanding of:• Technical systems (e.g. Confirmit, Ascribe and Quancepts)• Management of call centres (e.g. shifts, strike rate management and briefings)• Managing sample providers/external suppliers• Incentive handling

General duties include:1. Supporting with the preparation of pitch presentations and attending pitches2. Supporting the Group Director with costings and proposals (personal sign off limit of up to 75K)3. Operational and logistical set up of large multi country tracking studies alone or with the support from junior team members4. Liaising with end clients, ensuring their expectations are consistently met in terms of timings, quality and added value.5. Supplier management and budget management of all projects6. Working on a variety of methodologies such as F2F, PAPI, CAPI, CATI, WATI, CAWI, product placement/hall tests.7. Supporting the team head with recruitment, reviewing of CVs and the interviewing processAccount management and key client contact for 2 key accounts role:1. Liaising with end clients on all aspects of the projects and maintaining existing client relationships to high level of satisfaction2. Delegation of smaller / less complex projects to team members while maintaining accountability and ensuring the highest standards were maintained3. Reviewing, advising and editing questionnaires 4. Briefing various departments / suppliers to the scope and timings of projects to ensure deadlines were kept and all deliverables were to the highest standard5. Giving the final sign off of survey scripts, data, coding, tables and any other deliverables for the client6. Reviewing a project’s success through a range of metrics including budget, timings, sample performance and client satisfaction scores7. Fieldwork management (quota and sample management, integrity/quality checks, supplier management (internal and external), client liaising)Also aside from my current job role I have created and implemented local departmental initiatives to help smooth the project management process. This includes documents which help with quality and efficiency which the team have implemented as a standard.

Main Duties Summarized1. Sampling 2. Client liaison / servicing3. Understanding panel care 4. Preparation of project proposals / quotations5. Survey scheduling and set-up6. Writing and sending survey invitations7. Survey monitoring8. Data checking and validation9. Scripting surveys 10. Building and maintaining client relationships11. Building and maintaining panel partner relationships12. Data preparation

Main Duties Summarized1.Designing questionnaires2.Sampling3.Supervising final broadcast4.Scripting surveys 5.Focus group recruitment 6.Developing and maintaining a new product (omnibus) 7.Sales skills; preparation of plans, forecasts reports and commercial awareness 8.Analysis

Main Duties Summarized:1.Report writing for previous projects - For insurance call centres for leading firms2.Setting up an ad-hoc 'loans' project finishing with a final report. Here I was able to learn more about mystery shopping techniques.

As a junior I helped with day to day tasks, assisting with maintaining projects (ad hoc and trackers) and doing the majority of secondary research.

B.A Hon'S, Sociology

4 A' Level'S, English Lit, Sociology, Biology, Psychology