Customer Success Specialist
Current-Create support and training videos and materials for Variable’s hardware and software products.-Work with the sales & marketing teams to ensure support materials are extensive and comprehensive.-Manage all inbound contacts from customers and prospects; currently includes live chat, phone calls, support tickets, and general office email.-Manage Variable eCommerce platforms including Amazon, Shopify, Netsuite, and Corcentric.-Support the sales & marketing teams with onboarding customers and administrative tasks.-Assist marketing with various projects; including, videography, digital designs, trade-show materials, and other support materials.-Manage online chat feature and support tickets for Variable, Inc. and Variable Cloud websites and apps.-Establish weekly and monthly reports dedicated to ongoing customer support tickets.-Interface with third party partners such as Sherwin Williams and NCS on behalf of Variable Inc regarding promotional material, device and app troubleshooting, and customer support.
