Abigail Wilson Email and Phone Number

•Visual Management for the team including: Monitor Presentation, Roster Boards, Shout out board, posting relevant information on a daily basis. •Birthday and Anniversary cards, handwritten to over 130 associates throughout the year.•Shipping and recieving, FEDEX.•Mortgage Lead inbox: Working through Salesforce and Empower ensuring that leads are in the correct Loan Officer's name and helping with support throughout the proces, reassigning pipelines for attrited LO's, updating queues and distributing leads manually. Updating bank alignments for correct distribution. Inserting bulk leads.•Backing up support lines.•30-60-90 day surveys for all New Hire Loan Officers and managers.•Assisting in Training Academies.•Keeping a Roster for Distributed Sales, monitoring hiring and attrition.•Keeping a Roster for Call Center Sales, monitoring hiring and attrition.

•Develop and follow up on cold and warm sales leads for mortgage products to consumers who are buying or refinancing homes. This process is via Internet and telephone sales. Cultivate and maintain relationships with borrowers and mortgage staff. Understand and comply with mortgage industry regulations. Ensuring that the MLO's were working quality leads. Warming up transfers to the sales representatives.