• Spearheads the annual online auction logistics by identifying and curating potential donors, researching effective online platforms, and providing stellar customer service from start to finish to sponsors and auction winners• Oversees fundraising CRM database (CharityEngine) by ensuring accurate donor data entry and tracking donor/donation growth monthly• Streamlines remote/hybrid work infrastructure during and post pandemic times for employee success through research and outfitting new laptops and devices, training and educating staff on necessary applications, such as CoreNexa, Zoom, and DocuSign• Creates and implements standard operating procedures to bridge workflow gaps and optimize IT, facilities, and vendor relationships for the broader organization

• Identify and maintain key partnerships to grow cybersecurity presence in the US• Promote ValueMentor’s US operations and services effectively through networking and trade show sponsorships• Enhance marketing strategies by curating social media content and brand redesign appropriate for targeted markets• Establish privacy program for clients through writing privacy policies and compliance procedures to align with the General Data Protection Regulation

• Led operations of four afterschool programs for under-resourced children living in Potomac Gardens housing project through daily classroom, staff, and volunteer management• Trained 100+ staff, volunteers, and students on program rules and policies encouraging, diversity, inclusion, and restorative discipline• Conducted weekly feedback meetings with six program staff to set goals and offered training to elevate performance• Optimized the mentor program by automating mentor feedback collection, reinstating consistent mentor/mentee check-ins, and providing guidance for next steps to build trust and grow relationship between the two parties• Conceptualized and developed content and discussion for annual weekend retreat using curriculum and relatable speakers to nurture relationship and camaraderie between a group of 20 boys and volunteers

• Increased volunteer recruitment and engagement by 30% through weekly outreach events with individuals and community groups• Raised $300,000 worth of supplies for children by coordinating two donation drives through marketing and relationship management• Trained incoming AmeriCorps VISTA volunteer coordinators in event planning, recruitment, and capacity building strategies

• Created monthly management dashboards by aggregating multiple data sources to illustrate the progress of remediation efforts for VPs• Streamlined reporting guidelines by identifying inconsistencies, constructing samples for approval, and implementing approved templates for training• Improved legacy reports by integrating data visualization strategies and promoting teamwork across functional groups

• Main analyst facilitating the re-engineering and maintenance of multiple applications for the Department of Housing and Urban Development (HUD)• Wrote test scripts for internal Quality Assurance Testing and User Acceptance Testing• Compiled, wrote, and delivered meeting agendas, minutes, and status reports for multiple projects• Participated in weekly internal and client meetings to review project status• Guided clients through troubleshooting issues regarding the system applications during UAT• Provided caller assistance regarding the ENERGY STAR program for the US Environmental Protection Agency• Identified inefficiencies on several HUD software applications by conducting quality assurance• Collaborated with federal stakeholders to define business requirements for software development and maintenance projects

• Created weekly computer activities for 10 underprivileged students to reduce the technical divide within the Charlottesville community• Shadowed the Program Manager and assisted in daily administrative duties and activities• Marketed Computers4Kids programs to the Charlottesville community via information sessions