Abby Mussack Email & Phone Number

Denver, CO, US

-Tracked client property, contact, software, license and deployment details using existing CRM-Acted as the main point of contact for clients, facilitating communication from project kick-off through the completion of the implementation process.-Performed research and worked with clients to gather, analyze and process client content and data throughout.

-Provided support to staffers in developing monthly caregiver and client schedules-Communicated with clients and caregivers to arrange correct scheduling-Assisted with conflict resolution when clients/caregivers had a grievance-Answered a myriad of phone queue line calls to aid with client/caregiver questions -Ensured exceptional customer service to.

Denver, Colorado

-Acted as a liaison between the hotel and clients to prepare all event documentation, (details, contracts, payment)-Collaborated with all hotel department to ensure consistent, top level service with seamless execution-Assisted managers with inquiry calls, site tours and event detailing-Conducted follow up calls with clients-Fielded questions through the.

Zürich Area, Switzerland

-Enhanced service skills in a five start international setting-Increased communication techniques with people of different languages and cultures-Grew in patience and self-awareness by living in and traveling to foreign countries

Omaha, Nebraska

-Led the banquet team in event productions-Aided the event coordinator in connecting with clients and resolving event details

Lincoln, NE

-Assisted in planning and coordinating events-Provided event forms, banquet event orders and the work schedule

Lincoln, NE

-Prepared espresso drinks and smoothies while providing exceptional guest service-Responsible for opening/closing stores and handling the cash register

Lincoln, NE

As the Recruitment Vice President I designed recruitment and marketing plans to help my sorority grow in membership. I planned activities for potential new members and lead recruitment and marketing workshops.

As the Director of Social Enrichment for my chapter I was in charge of planning every detail of our social events. These events included formals, parents days, and functions with other Greek chapters on campus.

Master Of Science - Ms, International Business And Hospitality Management

I completed my MSc in International Hospitality Business Management in Lucerne, Switzerland. The program was in conjunction with Robert.

Master Of Science (Msc), International Hospitality Business Management

Bachelor Of Arts (B.A.), Hospitality, Restaurant, Tourism Management

Activities and Societies: Alpha Delta Pi-Alpha Epsilon Sorority | University of NE-Lincoln Ballroom Dance Company