Abby Mussack Email & Phone Number

Denver, Co, Us

-Tracked client property, contact, software, license and deployment details using existing CRM-Acted as the main point of contact for clients, facilitating communication from project kick-off through the completion of the implementation process.-Performed research and worked with clients to gather, analyze and process client content and data throughout various stages of the project lifecycle to ensure project and long-term success-Delivered progress updates on projects for client review and approval-Acted on behalf of the client, routed tasks and issues across multiple departments to ensure projects and requests are executed efficiently and to the highest standard-Ensured the highest quality of work by proofreading content, reviewing design and testing technology prior to launching new software and/or updates-Influenced internal and client decision-makers to clear project issues and roadblocks-Executed post-launch engagement and outreach programs as outlined by the Director of Client Experience-Provided other assistance as needed in support of the company’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients-Developed a comprehensive understanding of the market, industry core trends, and core technologies-Assisted with the creation of an updated implementation process

-Provided support to staffers in developing monthly caregiver and client schedules-Communicated with clients and caregivers to arrange correct scheduling-Assisted with conflict resolution when clients/caregivers had a grievance-Answered a myriad of phone queue line calls to aid with client/caregiver questions -Ensured exceptional customer service to clients-Built strong partnerships between caregiver’s which included CNA’s, LPN’s, RN’s-Maintain consistent communication with clinical field team within a territory including Regional Directors, and Case Managers

Denver, Colorado

-Acted as a liaison between the hotel and clients to prepare all event documentation, (details, contracts, payment)-Collaborated with all hotel department to ensure consistent, top level service with seamless execution-Assisted managers with inquiry calls, site tours and event detailing-Conducted follow up calls with clients-Fielded questions through the Events Department phone call queue line-Utilized a myriad of programs to construct and circulate event details -Acted as the “Key-Op” to build pick list items, menus, and email lists on the back end of the systems-Managed the process of internal department meetings within the hotel-Maintained bookings and availability through Envision-Detailed small group meetings and room blocks-Attended many administrative assistant interviews

Zürich Area, Switzerland

-Enhanced service skills in a five start international setting-Increased communication techniques with people of different languages and cultures-Grew in patience and self-awareness by living in and traveling to foreign countries

Omaha, Nebraska

-Led the banquet team in event productions-Aided the event coordinator in connecting with clients and resolving event details

Lincoln, Ne

-Assisted in planning and coordinating events-Provided event forms, banquet event orders and the work schedule

Lincoln, Ne

-Prepared espresso drinks and smoothies while providing exceptional guest service-Responsible for opening/closing stores and handling the cash register

Lincoln, Ne

As the Recruitment Vice President I designed recruitment and marketing plans to help my sorority grow in membership. I planned activities for potential new members and lead recruitment and marketing workshops.

As the Director of Social Enrichment for my chapter I was in charge of planning every detail of our social events. These events included formals, parents days, and functions with other Greek chapters on campus.

Master Of Science - Ms, International Business And Hospitality Management

I completed my MSc in International Hospitality Business Management in Lucerne, Switzerland. The program was in conjunction with Robert.

Master Of Science (Msc), International Hospitality Business Management

Bachelor Of Arts (B.A.), Hospitality, Restaurant, Tourism Management

Activities and Societies: Alpha Delta Pi-Alpha Epsilon Sorority | University of NE-Lincoln Ballroom Dance Company