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Highly motivated and organized professional with 10+ years of experience in various technical roles, including Engagement Manager and Technology Consultant. Strong project management skills, with a track record of driving experience programs for clients and delivering implementation contracts totaling $5M+ in services and $20M+ in licenses. Skilled in survey methodology, Salesforce, and Microsoft Office, with a passion for leading and mentoring.
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QualtricsNew York, Ny, Us
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Ex Engagement ManagerQualtrics Jul 2020 - May 2023Provo, Ut And Seattle, Wa, Us• Partner with senior client stakeholders and team members to provide strategic project management expertise, ensuring alignment of program goals between client and delivery teams on 10+ long-term employee feedback programs• Pioneered official COVID-19 testing program for more than 20 US cities and states (including TestUtah), generating $20M total revenue and $100K additional services • Steered cross-functional task force (C-suite, Engineering, Growth, and Product teams) through high-intensity global event to deliver MVP within 2 weeks • Leveraged Qualtrics API to completely automate solution, reducing both workload for• Utilize project plans and RAID logs (Risks, Assumptions, Issues, and Dependencies) to proactively monitor and mitigate risks, resulting in a 100% success rate for program launches• Influence development by advocating for client needs to Product, leading to 10 product roadmap enhancements• Collaborate with clients to review and amend Statements of Work, ensuring that project scope, deliverables, timelines, and budgets are accurately reflected in them
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Cx Technology ConsultantQualtrics Nov 2017 - Jul 2020Provo, Ut And Seattle, Wa, Us• Supervised Qualtrics Dream Team, designing a ticketing solution from scratch and coordinating travel to conferences to promote Qualtrics by fulfilling thousands of conference attendee “Dreams” • 50-person team at annual Qualtrics X4 conference, catering to 10K attendees• Managed up to 8 concurrent implementation contracts, with average service budget of $150K and annual software license value of $500K+ and focus on financial and healthcare sectors• Developed and executed user acceptance testing plans to minimize potential issues and ensure successful deployment of client launches• Architected and oversaw process for entire US CX Implementation team to collect and prioritize three team-sourced OKRs, resulting in 12-point increase in Team OKR (Objectives and Key Results) Engagement score • Established mentoring program for new hires, increasing retention score by 13 points
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Strategic Account Manager, Pacific Nw RegionIntel Corporation Jun 2016 - Oct 2017Santa Clara, California, Us• Drove $11M billings and increase customers’ commit to buy by an additional $6M in 30+ Pacific Northwest accounts - Coordinated 5 key customer meetings per week and presented product roadmaps to bolster sales - Allocated Intel samples and loaners to win customer business at a 75% success rate• Leveraged knowledge of Intel portfolio alongside technical specialist to serve as a trusted advisor to the customer• Assisted accounts in realizing their product vision from definition to design win by pulling in relevant internal experts• Delivered enhanced customer service through consistent communication and meticulous data entry in CRM tool -
Project ManagerIntel Corporation Jul 2013 - Jun 2016Santa Clara, California, Us• Project lead for international team of 10 developers that met 100% of deadlines - Trained programmers across time zones, reducing orientation time by 50% - Advised engineers and delegated development work to drive 25% of team’s 2016 deliverables• Wrote SKILL code that generated 1700 test chip structures and accounted for 30% of team’s project deliverables - Negotiated code specifications with stakeholders across 4 research teams - Received 2 peer awards for prioritizing customer satisfaction and results orientation• Initiated and curated team manual for creating transistor layouts, improving team productivity by ~10%
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Project ManagerCitymaps May 2011 - Aug 2011New York, Ny, Us• Generated 10 new hires (in 2 months) through cold calling, social media, and networking• Led 30-person staff to 98% success rate in project completion• Improved customer experience through detailed data entry to maintain database integrity -
Customer Service ManagerNeighborhoodies Llc May 2009 - Aug 2009• Managed customer service, social media, and other storefront operations• Supervised all aspects of the clothing customization production cycle• Directed 3-person team in day-to-day activities
Abby Schaeffer Education Details
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Carnegie Mellon UniversityChemical Engineering -
Imperial College LondonChemical Engineering
Frequently Asked Questions about Abby Schaeffer
What company does Abby Schaeffer work for?
Abby Schaeffer works for Qualtrics
What is Abby Schaeffer's role at the current company?
Abby Schaeffer's current role is Engagement Manager.
What is Abby Schaeffer's email address?
Abby Schaeffer's email address is ab****@****ics.com
What is Abby Schaeffer's direct phone number?
Abby Schaeffer's direct phone number is +191779*****
What schools did Abby Schaeffer attend?
Abby Schaeffer attended Carnegie Mellon University, Imperial College London.
Who are Abby Schaeffer's colleagues?
Abby Schaeffer's colleagues are Alejandro Muñoz Cortés, Brian Gorman, Cameron Smith, Riley Norton, Trevor Dean, Melissa Wong, Ethan Dunham.
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