Abby Selga Email & Phone Number

Philippines

Ncr - National Capital Region, Philippines

Responsibilities:• Product Strategy and Development: Develop comprehensive business cases and requirements for innovative back-office solutions within Digital Room, aligning with strategic objectives. Prioritize and manage the product roadmap and backlog under the direction of senior leadership and executives.• Agile Software Development: Foster effective collaboration with the development team, actively participating in sprint meetings to ensure clear communication and alignment of product development initiatives.• Telecommunications System Management: Oversee the implementation and management of telecommunications systems, such as Nice InContact, Liveperson, and Dialpad, to optimize customer service operations. This includes ensuring seamless integration of phone, chat, email, and Ai assisted messaging channels.• Order Broker System Management: Manage the software development for Digital Room's order broker system, a critical application that streamlines the transfer of job orders across our network. Develop and implement robust APIs to ensure seamless integration with advanced technologies and protocols, enabling efficient order placement, routing, and completion.• Print Imposition System Management: Oversee the implementation and optimization of Digital Room's print imposition software, a critical component of the print production workflow. This involves ensuring efficient page arrangement, optimizing printing speed, simplifying binding processes, and minimizing paper waste.• Data-Driven Decision Making: Collaborate with management to generate and analyze key business metrics, including sales, traffic, and product usage, to inform data-driven decision-making.

Philippines

Responsibilities:• Project Management: Collaborated with implementation managers to successfully roll out telecom system to support contact center operations.• Process Optimization: Conducted in-depth behavioral analysis to identify performance bottlenecks and develop targeted improvement strategies.• Business Process Management: Contributed to the development, improvement, and maintenance of business documentation under the guidance of senior leadership.• Training Material Development: Created comprehensive training materials to enhance employee understanding of business processes and drive operational efficiency.• Technical Proficiency: Demonstrated expertise in Adobe software, providing training and support to team members.• Employee Engagement: Conceptualized, designed, and executed engaging events to foster a positive work environment and boost employee morale.

Philippines

Responsibilities:• Team Management and Support: Oversee the daily operations of the Design Department. Supervise team members in preparing designs, production information, and other project-related details. Prioritize the needs of team members, providing the necessary resources and support to optimize performance and job satisfaction. • Project Coordination: Manage and coordinate the activities of design service representatives and designers, tracking progress and ensuring timely delivery of high-quality deliverables. This includes assigning projects to team members, ensuring efficient workload distribution and adherence to deadlines.• Team Liaison: Serve as a liaison between management and the design team, effectively disseminating information and ensuring clear communication channels.• Quality Assurance: Conduct rigorous quality checks on design outputs, ensuring adherence to established standards and client requirements.• Design Expertise: Maintain proficiency in Adobe software to create innovative and visually appealing designs for print materials.• Client Advocacy: Champion the voice of the customer throughout the design process, ensuring that designs meet customer expectations and requirements. Collaborate with clients to optimize design processes, reduce costs, and meet project timelines.

Philippines

Responsibilities:• Client Relationship Management: The primary contact for clients, addressing inquiries and needs.• Sales and Operations: Handles pricing, invoicing, and client follow-ups. Facilitates communication between clients and the production team, ensuring quality and accuracy.• Product Expertise: Possesses a deep understanding of the company's products and services across all websites.• Administrative Support: Schedules appointments and meetings for the Account Executive.• Marketing Consultation: Provides expert advice on printing and marketing solutions, tailored to client budgets and objectives.• Sales Analysis: Generates comprehensive sales reports to track performance and identify opportunities.

Wack Wack Greenhills San Juan Philippines

Designed websites for private enterprises and small businesses

Six Sigma Green Belt, Process Improvement And Management

This program equips individuals with the skills to collaborate effectively with cross-functional teams to identify, analyze, and resolve.

Bachelor Of Fine Arts (Bfa), Industrial Design

Industrial Design is an integration of art and technology. It is a professional career in product design, specializing in the development.