Abigail Shimpeno-Rodriguez Email & Phone Number

Pittsburgh, Pa

~ Coordinate bid-spec jobs for estimating department~ Log / Update Bid Spec Quote Log~ Log / Update Inside Sales Quote Log~ Type up inside sales / bid spec quotes as needed~ Begin the follow up process for--Low Bidders~ Keep Track of all bid spec/project folders~ Retrieve bid-spec folders for salesmen when asked~ Update and send out monthly Overstock email blast~ Maintain and make changes to company website~ Coordinate new and reoccurring marketing projects~ Maintain and update literature / literature~ Answer and Distribute incoming calls as needed~ Make copies, send faxes, etc.~ At year end, Take the boxed up files up to the archives

101 Fairview Avenue, Pittsburgh, Pa 15238

~ Maintain all of the office technology~ Troubleshoot technological problems~ Keep a detailed logs for all V-Systems Devices and Users/Passwords.~ Be the point of contact for all our Vendors who sell us technology and technological services~ Place orders for new devices and programs~ Request quotes for new technology or for new technological services~ Help set up new equipment, and work-stations (as needed)~ Apply any kind of changes, as instructed by our Vendors, needed to our phone system, or server system.~ Create and send detailed tickets to our Vendors, as genuine computer problems, and other technological problems occur.~ Monitor all open tickets with Vendors~ Schedule upcoming technological services~ Validate vendor invoices sent by matching the work order copy.~ Log / Update Inside Sales Quote Log~ Type up inside sales quotes~ Distribute Customer Purchase Orders to Inside Salesmen to enter~ Carry out requests given by the inside salesmen~ Begin the follow up process for--Low Bidders, Fire Pumps, & Grundfos Leads~ Log / Update the VS Quote Log~ Log/Update the Follow Up Spreadsheet~ Keep Track of all bid spec/project folders~ Retrieve bid-spec folders for salesmen when asked~ Enter Service orders~ After service work is completed, type notes from yellow copies into the Service Calendar ~ Update Service Dept. Schedule and Keep track of service work/labor hours~ Answer and Distribute all incoming calls~ Make copies, send faxes, etc.~ Organize Vendor Product Binders~ Throw out old, outdated literature / literature in poor condition~ Monitor and Clean the upstairs supply closet and landing~ At year end, Take the boxed up files up to the archives

New Kensingston, Pa

~ Answer customer queries over the phone in a descriptive and timely manner and providing excellent customer service~ Organized work equipment, office supplies and file documents for easy retrieval~ Compose detailed and official company bids/quotes using the People’s Choice system~ Create sales orders in the People’s Choice system and printed the orders out to go out to the warehouse

Springdale, Pa

~ Answer customer’s queries over the phone in a descriptive and timely manner, providing excellent customer service~ Organized work equipment, office supplies and file documents for easy retrieval~ Sort and distribute mail, for the president of the company~ Organize the president's schedule with a cloud calendar and email making sure that he attends all of his meetings perfectly prepared and on time~ Distribute payroll to the employees, including any reminders that might be needed in order to work on the various cleaning sites~ Compose detailed and official company bids/quotes from scratch for our customer’s convenience and understanding~ Create invoices and send them out to the customers in the quickest and most efficient way possible~ Process all accounts receivable into the company’s system, making sure everything is caught up and in order~ Create detailed files of our cleaning sites for all employees; making them easy to read and understand~ Help create a database for the company by taking all the physical paperwork, then converting it into data; easily searchable from our employee’s smart phones~ Handle most of the company’s internet profiles, making sure that everything is ordered and available

Pittsburgh, Pa

~ Cleaned offices, laboratories, and production facilities to sustain a clean and sanitary work environment~ Organized work equipment and supplies, maintained inventory, and ordered additional materials as required~ Identified potential cost savings opportunities through efficient use of cleaning supplies and elimination of redundant items~ Created and delivered employee time sheets weekly to company payroll department

Blawnox, Pa

~ Answered customer’s queries over the phone in a descriptive and timely manner and providing excellent customer service to all walk-in customers with a smile~ Transferred calls over a switchboard to the required departments as needed~ Organized work equipment and supplies and filed documents for easy retrieval~ Sorted and distributed mail, and communicated well with other departments while utilizing e-mail and the company’s web site~ Retrieved, proofed, processed and sorted orders from customers to other departments while tracking those orders to make sure that the product got to the intended destination on time~ Invoiced customer’s orders, and sent out the invoices to customers~ Entered payments accurately and prepared monthly statements to send to customers

Tarentum, Pa

~ Was tasked with opening and closing the box office each day~ Answered the phones and transferred calls over a switchboard to the required departments as needed~ Operated the cash register, then provided the customer with change that was counted back to them in a respectful and professional manner~ Switched in between departments as needed to cover call offs~ Handled inventory when asked providing them with detailed lists of what each department had available and what was going to be needed~ Served customers drinks, popcorn, and other related food items upon request~ Handled inventory when asked providing them with detailed lists of what each department had available and what was going to be needed

Springdale, Pa

~ Was tasked with opening and closing the store, making sure that everything was ready for the beginning and ending shifts~ Answered the phones and answered the customer’s questions that they had, took down their orders, and giving them an approximate time to pick up or receive an order~ Operated the cash register, then provided the customer with change that was counted back to them in a respectful and professional manner~ Organize and retrieve files and supplies when asked quickly and efficiently~ Counted the end of shift drawer and handled bank deposits while owner was unavailable~ Cooked and cleaned the shop daily to establish a cleanly, constant and efficient work environment

Harmarville, Pa

~ Managed personnel by assigning tasks accordingly and then overseeing the employees taking on the assigned tasks~ Was tasked with opening and closing the store, making sure that everything was ready for the beginning and ending shifts~ Operated the cash register, then provided the customer with change that was counted back to them in a respectful and professional manner~ Organize and retrieve files and supplies when asked quickly and efficiently~ Counted the beginning and end of shift drawers and the safe, then handled and delivered the bank deposits for the owner~ Served and made ice-cream daily to customers quickly and efficiently taking into account all of their requests

Boyce Campus, Monroeville, Pa

~ Scribed for physically and mentally challenged students while they took tests and homework assignments~ Filed and stored documents and supplies to be easily retrievable~ Delivered and organized mail to all departments

Diploma In Office Technology, Office Technology

I was trained in Office Technology. Which means that I was taking classes for things like document formatting, office etiquette, and data.

Liberal Arts/Literature

General Dimploma, General Studies, Kindergarden - 12Th

Activities and Societies: Basketball, Softball, Volleyball, Journalism, Choir, Poetry, DramaPrivate Elementary and High School Education