Abby Slaughter Email & Phone Number

Lexington, Ky

• Managed accurate and timely claims processing for insurance agencies and banks.• Developed training guides for staff and created marketing materials.• Acted as a point of contact for policy holders and maintained knowledge of DMV regulations.

Lexington, Ky

• Processed loan applications for auto/personal/VISA loans and submitted lien releases, ensuring accurate and timely processing.• Assisted with financial transactions, issuing debit cards and pins to members for seamless banking experiences.• Helped members resolve account problems and navigate internal systems, maintaining high levels of member satisfaction.• Kept member services area organized and well-stocked, enhancing the overall member experience.

Lexington, Ky

• Procured title paperwork from total loss customers and lien holders.• Organized and scanned documents into Salesforce and company database.• Answered owner and lien holder phone calls/emails.• Issued payment approvals to adjusters.

Lexington, Ky

• Provided exceptional service to high-volume of daily customers at Texas de Brazil in Lexington, KY.• Recommended specials, wines, and desserts to increase profits while maintaining accuracy in handling payments.• Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection.

Richmond, Kentucky, United States

• Established and enforced clear goals to foster collaborative work environment.• Oversaw merchandise replenishment, customer courtesy, and inquiry response for retail store presentation.• Managed cash handling and store opening/closing at Panda Restaurant Group.