-Exhibit excellent communication skills with demonstrated success working with executive leaders on initiatives, and problem resolution; ability to communicate and engage successfully with employees at all levels of corporation globally -Conduct exit interviews, analyze data, and makes recommendations to the management team for continuous improvement -Stay up to date on state HR laws and practices (payroll, benefits, compliance, terminations, leave of absence, etc.) -Manage employee relations and respond to all questions regarding benefits, systems, performance, company programs, and policies -Consult with legal counsel on various issues, including but not limited to: ADA, EEOC, Worker's Compensation, etc. -Maintain employee files and records including managing employee visa process for nonresident alien workers -Enhance job satisfaction by resolving issues promptly, implementing new perks and benefits, and planning team-building activities -Proofread, write, and edit company communication documents such as employee handbook and benefit summaries -Manage and coordinate all hiring functions including recruiting, job offers/hiring, and onboarding/offboarding

• Educate Medicare health insurance agents regarding agent contract requirements, commissions, consumer Medicare and Medicaid eligibility, agent portal website navigation, technology troubleshooting, and general insurance plan inquiries.• Mastered product knowledge and navigate multiple computer systems such as SharePoint, Microsoft documents, Medicare and Medicaid portals, and various UnitedHealth Care systems to assist sales agents with questions regarding Medicare. • Utilize critical thinking and multitasking skills to assist agents promptly. Assist over 40 agents a day and received 95% customer satisfaction within the first three months.

• Made educational programming accessible and equitable for all learners by teaching advocacy with social and emotional skills.• Developed digital training programs when transitioning to online learning. Taught students and parents how to use computer programs such as Google Classroom, Google Meets, and Seesaw to ensure learning objectives were met. • Communicated with parents to engage families in learning. Increased student attendance by building strong bonds with parents and students virtually

Teacher (August 2016 to June 2019)• Managed students from over 12 different countries, responsible for all aspects of learning and development, consistently maintaining school standards and curriculum requirements.• Updated website content to ensure parents, students, and staff were informed• Established a more inclusive and globally conscious mindset. Led annual international fairs with parents and students, honoring countries from around the world. • Built strategic plans for yearly, quarterly, and daily objectives; remained adaptable to alter plans and ensure grade-level standards were met by the end of the year. • Implemented performance improvement plans; conducted formal meetings with parents and administration while providing ongoing feedback to reach goals within defined timelines.

• Led a team of 6, responsible for coordinating curriculum, building alignment on expectations, and developing timelines to ensure objectives were met.• Facilitated biweekly meetings including creating agendas, sending recaps to the wider team, and maintaining accountability amongst teachers. • Met with leadership quarterly to discuss objectives and ensure alignment with schoolwide goals, consistently cascading recaps and updates to internal teams and stakeholders.• Mentored new hires throughout their onboarding experience including overseeing introductions to the school, training across curriculum and policies, and engagement strategies for both students and parents. • Led professional development training for 30 employees regarding classroom management techniques.

• Built respectful relationships with students, parents, and colleagues, adapting to cultural and religious norms.• Generated a constructive environment by instilling values such as mutual respect and accountability, with positive reinforcement to improve student behavior.• Enhanced English fluency and foundational skills for bilingual students by scaffolding instruction to meet individual needs, ensuring that students achieved grade-level objectives by the end of the school year.

• Created an environment of trust and respect in the classroom. Led a classroom of pre-school-aged students while managing and mentoring 3 teaching assistants. • Adapted to Korean Culture and facilitated teaching techniques appropriately and effectively. • Implemented and executed intensive and demanding curriculums while managing highly active parent involvement in a new culture. • Developed an individualized curriculum for 15 students; students ended their school year being able to read and write fluent sentences (foundational English).