•Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.•Managed to address over 90 tickets of emails per day.•Kept accurate records of customer support interactions using defined methods and tools.

•Utilized telephone, online chat, and email platforms to deliver outstanding customer service.•Promoted friendly, courteous and superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.•Ensure that all bank's policies and procedures, code of conduct, and regulatory guidelines are strictly complied within process of discharging duties.•Trained new personnel regarding company operations, policies and services.