• Perform tender arrangements to meet company requirements on the price for a particular project or item such as carton box, packaging material, security/manpower, and more.• Meeting with the supplier to understand more about the product and discuss the price for bulk purchase• Planning for the best purchasing strategies by taking into consideration business needs at all levels, and at the same time negotiating the best terms for the benefit of the company• Evaluate vendor's quotation to ensure that they are in line with technical and commercial specifications required for the project.• Preparing Purchase Orders (PO), issuing Payment Voucher and updating the perspective list such as Fixed Assets, Purchase List, and Material List• Compiling all the documents from the beginning until the invoice to submit to the Finance team to approve the payment• Work with Materials Planners to ensure that suppliers support the overall business needs of J&T Express (Malaysia) Sdn Bhd.• Prepare monthly stock statements and physical stock verification• Perform book-keeping for all the documents (hardcopy and softcopy)• Ad-hoc: picking up and performing physical purchasing for company pantries, toiletries, and so on• Assist another team member in any other administrative activities when required

• Handling customer inquiries on TNG cards and also RFID• Handling customer inquiries via email and voice• Assist on customer refund requests on tolls wrongly charged by tollproviders such as Plus, Lekas, etc• Assist and advise customers on RFID installation and furthermaintenance such as unsuspend and termination of RFID• Act as a medium between the customer and also Person-In-Charge ontheir case report• Perform manual follow-up for the existing case and allies with therespective team to solve the issues within the time frame

PPV Pandu Lalu OKU Sentral Sime Darby, Ara Damansara● Be a medium between deaf vaccinee and doctor● Assist in handling deaf vaccinee from the start till the end of theprocess for the vaccination progress● Support volunteer team in terms of filling form on behalf of thevaccineePPV Pandu Lalu OKU Sentral Pusat Akuatik Arena Larkin, Johor Bahru● Appointed by OKU Sentral to supervise the front station● Handling both teams (MyVac and Southern Volunteer) to guide andsmoothen the process of the registration and form application beforethe vaccinee received their vaccine● Be a medium between deaf vaccinee and doctor● Assist in handling deaf vaccinee from the start till the end of theprocess for the vaccination progress● Add hoc - assist on Helpdesk team by registering walk-in vaccinationfor the public citizen who has not receive their appointment for thevaccination● Add hoc - act as customer service to handle general inquiry by thepublic citizen and also vaccinee about the vaccination process orvaccination registration

● Act as a checker for the parcel in and out for daily● The second person of referral for the courier team to crossed check onregards delivery address and delivery status● Assist in receiving the parcel(s) in the morning and ensure all theparcel(s) will be delivered between 2 working days● Ensure all the documents such as Proof of Delivery (POD) are updateddaily (once delivered)● Act as customer support to alias with sender if inquiries on deliverystatus and provide the proof of delivery if needed● And also assist recipient if they would like to self-collect the parcelwhich convenient for the recipient and re-arrange delivery accordingpreference● Providing a report to the Region Manager on a weekly basis● Add hoc - assist on a delivery parcel which unable to be delivered bythe other courier/delivery men

● Establishing initial rapport and “first impression” of the high standard ofcustomer service● Provide specialist phone-based emergency assistance services todomestic and international travellers in a 24-hour Call Centreenvironment (English, Mandarin and Bahasa Malaysia)● Provide excellent communication and customer service to all callers toCover-More● Day to day medical case management, including escalation, whilstcompiling with policy and procedure requirements● Manage all non-medical logistics for all ongoing medical/technicalcases● Manage email escalation to a customer and internal communication(English, Mandarin, and Bahasa Malaysia)● Create a case and compile all claims documentation for assessmentpurposes● Support Live-Chat communication for clients such as Malaysia,Australia, and Singapore websites● Manage billing updates between client and provider● Assigned as Floor Manager on “Daily Shift Task”● Assist Operation Manager/Team Leader to prepare daily and monthlyoperation reporting

● Further improvement on Merchant Details Verification Guideline to smooth checking process.● Enhance Content Review Guideline to adopt future upgrading of company online platform.● Protect the company image - Act as a goalkeeper to check on Company Background with Syarikat Suruhanjaya Malaysia to standardize with Malaysia Companies Act.● Modernize merchant list or work excel to ensure to avoid any miscommunication / misleading info occur.● Organize the Company Event to raise public awareness on company recognize.● Represent department by attending meeting for company operation purpose.● Assisting Manager to handle another case which requires minimum attention.● Dividing task to underline team member equally.● Add-on and editing category name as per discuss in Top Management Meeting.● Provide weekly report pertaining Intern Student report and also Executive report to the Manager and CEO.● Involved with Marketing Department for expanding company branding (WECONNECT).● Teach and guide new joiner to ensure that they know the company vision and motto, and also guide them on data uploading on behalf of Manager.● Will perform Sales Log checking to ensure all the goods purchased by customer had received by the merchant accordingly.● Will liaison with GDex to ensure all the goods has been pick-up once the merchant click “Ready to Pick-up” button.● Updating with Tech Team in Malaysia and China if the technical issue found such as Pick-up button is not functioning (which cause GDex didn’t receive the alert to pick-up the goods from the merchant), sales goods still “live” but no stock available and more.

Resolved request or inquiries from Front Lines / Customer Service Malaysia andSingapore● Contact Merchant / Company on behalf customer● Contact Merchant via call and email● Contact customer if the booking / reservation has been confirming upfront during confirmation with the merchant (if required)● Communicate with relevant department example,Risk Department if the Deal was misleading such as Merchant not honouring the e-voucher, Merchant not responding customer inquiries, Merchant closed down but the deal still live,etc.● Sending Mass Email (Mass Announcement or Mass Refund) to the customer.● Filter and clear the backlog to avoid old ticket which is more than 7 days increase.● Case handled :1. Delivery Goods Inquiries2. Local Deal Inquiries (Voucher and business operation status)3. Travel Deal Inquiries

-Perform checking for Company account or individual account (Current or Saving account)-Resolve the customer's inquiries pertaining Loan account such as Personal Loan, Business Loan, Hire Purchase and Housing Loan

-Assist the customer by checking the Credit Card available balance and outstanding.-Checking CASA account and loan account.-Perform Cross Selling such as Balance Transfer, Cash on Call and Installment plan.