Partner and board level chief operating officer and commercial director responsible for all aspects of operations and law firm management including: Human Resources, Learning and Development, Facilities management and Office Leases, IT, Compliance, Risk, Governance, Business Development and Marketing, Knowledge Management and Law Firm Finances.Drives growth and high performance through:- Strategy creation and implementation, change management, business planning and execution- Developing discipline and focus in operations teams and leaders to deliver value- Financial management, reporting and review including performance management- Commercial operations including flexible pricing models, payment terms, service levels, sector, client and matter profitability, utilisation and realisation, WIP and lockup- New business development, key account management programmes, Client listening programmes and partner coaching- Communication, branding, sponsorship and events, marketing and online marketing, internal communications - Client experience and client journey, from inbound enquiry through matter inception.- Programme management including industry and sector, specialist groups and rolesExperience of working with UK, international and multinational organisations, Private Equity backed firms and mergers and acquisition, including negotiation, rebranding and merger integration, recruitment of lateral hires and teams.I have worked for organisations within the business-to-business, manufacturing and professional services sectors, currently working at board level within Professional Services Industries. Expertise: strategy development, management consultancy, business planning, financial management, operations, client relationship management, business development, business development programmes, processes and pipeline management, brand, brand engagement and behaviour, online strategies, client programmes, industry programmes, sector programmes, sales and account management, relationship management, proposals, tender and pitches, pricing, public relations, internal communications, programme management, recruitment, learning and development, career development, remuneration policies, knowledge management, research and analysis, market research, client experience, client journey.