• Helped develop automation tool using scripting languages like AngularJS, JavaScript, Shell Scripting, AJAX to retrieve logs directly from UI which reduced the time and effort consumed in collecting them from servers• Performed manual testing on 15 different devices on a regular basis to check if push to talk app was working fine and also helped in debugging the issues found• Provide Technical Support for Kodiak Solution's in web-hosting, and attend customer support calls. • Provide "on-call" support to answer customer calls 24x7. • Use basic system administration tools and processes; such as web browsers, HTTP, DNS, Unix/Linux, FTP, database queries, scripting languages, and other web hosting related products. • Exercise good judgment using processes & procedure to determine appropriate course of action for the customer. • Provide clear and concise communication to the customer both oral and written, to provide problem resolutions. • Apply trouble shooting techniques to moderately difficult issues before escalating to product development. Trouble ticket software management.

Accurately record and document all details of the issue or service request, including categorization and priority into the IS ticket system.Apply trouble shooting techniques to moderately difficult issues before escalating to product development. Trouble ticket software management. Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate.Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups.Performed manual testing on 15 different devices on a regular basis to check if push to talk app was working fine and also helped in debugging the issues foundProvide Technical Support for Kodiak Solution's in web-hosting, and attend customer support calls. Provide "on-call" support to answer customer calls 24x7. Use basic system administration tools and processes; such as web browsers, HTTP, DNS, Unix/Linux, FTP, database queries, scripting languages, and other web hosting related products. Exercise good judgment using processes & procedure to determine appropriate course of action for the customer. Provide clear and concise communication to the customer both oral and written, to provide problem resolutionsProvided daily callbacks to customers to ensure that issues were resolved or escalatedProvided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users)Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting.Supervised thirty Tier 1 Service Desk AnalystActed as subject matter expert for tier 1 and 2 issue assignment

Designed Presentation Tier (web pages) using the concepts such as Master Pages, Themes, Skins by utilizing HTMLDesign database and developed Stored Procedures, views and triggers.Developed different web pages as per the requirements developing using ASP.Net using C# with Framework 4.0 and SQL Server 2008 as a backend. Designed and implemented security program to protect all websites from SQL injection attacks. Performed MySQL Database backup and maintenance Provided daily maintenance of ecommerce dealer and consumer web sites. ▪ Monitoring, maintenance, and creation of MSSQL server tables Developed key functions such as customers' login details, contact information, credit card details and inventory management of shopping cart with order details, possible bargain price available, online support, etc. Developed SP, Triggers, Views and functions in SQL Server 2005 Replace, Remove and modify existing code to correct errors. Analyze, review, and alter programs to increase operating efficiency and adapt to new requirements. Helped in migrating from Microsoft Visual Source Safe (VSS) to Team Foundation Server (TFS) and actively involved in developing Project Plans.

• a strong understanding of UI, cross-browser compatibility, general web functions and standards.• constant communication with colleagues.• hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery, PHP and API's.• Deep functional knowledge or hands on design experience with Web Services • Troubleshooting user support issues• Designed and built advanced Quiz applications for Android platform, and collaborated with cross-functional teams to define, design, and launch new features.• Tested code for robustness; executed edge case, usability, and general reliability analysis.• Fixed bugs and improved application performance.• Partnered with artists, QA, and internal developers to maintain best practices.