Alyssa Bianca Bustos Email & Phone Number

- Acts as the liaison between clients and tutors.- Manages schedule conflicts, substitution needs, transitioning clients and other related matters.- Prioritizes tasks based on urgency.- Dispatches relevant client communication to the CSR team for support box distribution and assignment.- Provides timely updates (within 24-48 hours) to promote client delight.- Coordinates and maintains client relations through email and phone communication.- Assists tutors when outreach to clients is needed.- Directs new and existing clients to Advisors for upselling and cross-selling opportunities.

Philippines

- Managed the client support team responsible for providing consultancy-level assistance to healthcare professionals.- Monitored the team's daily attendance and schedule to preserve sufficient headcount for call and email support throughout working hours.- Provided analysis of the team's daily, weekly and monthly metrics.- Developed the team's knowledge base containing training manuals and documented team processes.- - Conducted one-on-one coaching sessions with the team for growth, development and recognition.- Handled escalated calls to resolve client concerns.- Updated senior-level management on high-level updates involving team metrics and client health.

Philippines

- Assessed clients' processes and needs through initial onboarding with high-profile representatives from their organization.- Conducted training sessions that are tailor-fit to the client's day-to-day operations to allow seamless transition to our software products.- Facilitated weekly to bi-weekly touch base meetings with clients to monitor their health and retainability.- Built relationships with clients to establish long-term business growth and referenceability.

Region Xi - Davao, Philippines

- Conducted training sessions to executives, administrative staff and clinical professionals.- Developed training materials for both new hires and clients.- Monitored the trainees' performance and development throughout the course of the training period.- Evaluated if the trainees are ready to be deployed to their respective teams through quantified performance review.- Partnered with the Implementation team in evaluating clients' progress and transition from training to graduation.

Region Xi - Davao, Philippines

- Administered the start-up and accreditation of Efficio Training Inc. as a TESDA-certified technical school for SMAW (Shielded Metal Arc Welding) NC I and NC II.- Served as the primary point of contact and liaison with other offices and individuals concerning Efficio Training Inc.- Proofread the training modules and lesson plans created by the in-house welder before submission for TESDA approval.- Coordinated with the Board of Directors with regards to strategizing and setting both short and long-term goals through monthly meetings.- Accomplished weekly and monthly reports to update the Board of Directors.