• Manage & monitor team SLA to stay within business guidelines• Manage & monitor monthly statistics for monthly, quarterly & yearly goals• Attend meetings to provide insight & updates to team• Implementation & expansion of internal tools• Manage employees by providing feedback, call observations, accountability coaching• Develop, implement & refine audit process for Onboarding team• Manage REPH associates including hiring, monitor daily workload & training• Scope innovative ways to automate and advance Onboarding process• Cultivate meaningful relationships with internal managers and business partners• Created Onboarding training program following OB standards and operations• Troubleshoot unresolved matters and follow up with appropriate team(s)• Process charts, decision trees, tracking initiatives and dashboards to streamline process• Project manage ongoing developments throughout customer experience• Uncover holistic answers to problems• Provide training to BIS teams globally• Run team meetings when needed• Work with six business units to create cross departmental observation

• Provide excellent customer experience to each individual user• Problem solve any issue the customer encounters• Manage territory assignments• Manage queue for current market assignment• Work as a team to understand other markets and help• Provide follow up to individual users• Build and maintain relationships with different parts of the business• Openness to have new employee, interns shadow• Help with additional work when backlog occurs• Provide feedback to grow as a new business unit within the company

• Process customer contracts following business and department rules and regulations.• Learn the components of various fulfillment applications to achieve the highest level of productivity and accuracy.• Effectively communicate with other departments.• Make positive and successful contributions in all areas of the job.• Assist other team members as volume requires.• Provide suggestions for process improvements.• Ability to work under pressure and within deadlines.

• Create and distribute reports• Coordinate meetings & classes• Build & create hospital programs• Deposit funds & audit accounts• Collaborate with various departments, managers & directors• Coordinate vendor relations• Track accounts for multiple departments• Process purchase requisitions and invoices• Admit patients & process medical coding