Mostafa Abdelaziz Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Develop a safety culture by looking for opportunities to improve safety throughout your workplace.Verify that customer orders are fulfilled in accordance with quality standards.Consistently give frontline managers and operators vital shift-related information.Modify labor allocation within the designated department throughout the shift in accordance with the most recent plan.Take proactive measures as directed by your management to remove obstacles to a productive shift.Work with other departments and/or support functions to address shared problems or requirements in criticalperformance areas, such as process area preparedness, 5S, safety, and training.Assist in the fulfillment of customer orders by participating directly and frequently in departmentaloperational duties.Leading a team of +50 FC Associates to achieve amazon quality standards in inventory management.Provide line operators with coaching and feedback on their performance in terms of productivity, quality, andsafe behaviors.

New Cairo, Cairo, Egypt

Keeping track of the Instashop Last Mile DashboardHelping drivers with delivery problems and incidents,Ensuring delivery performance and directing deliveries in the appropriate direction,In Instashop Modules, managing claims and escalated issues relating to Last Mile delivery,Instashop and the suppliers work together to establish best practices for our last-mile delivery operations in order to provide our clients with the best possible service.

Cairo, Egypt

Ensuring the delivery process completion within the promised time to our customers, through an extensive coordination with our partners and to Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met,Supporting our partners technically when required ensuring that all our technical solution in the shops work properly,Providing the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement,Also, To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes,Manage InstaShop’s delivery fleet,and to provide support for the team on daily subtasks & projects as to identify your next area of growth.

Egypt

Backing up the CASE team, In the Rush Hours in the claims and supervisor’s escalations, Also, Providing the proper and the needed support to our Amazon SDS ME Associates, Who are working to support our amazon customers.Address customer faith escalations relating to the Amazon brand, data regulation, or privacy concerns by pushing tech research to pinpoint the root problem and regaining the customer's faith in devices.Assist the managers with daily VP task investigations that control the course of the inquiry into an escalation,including creating the final responses to top leaders in the narrative style format.Investigate client issues thoroughly and compile all correspondence with them in order to identify their maincauses.Conduct data queries and general data analytics related to the escalations the team is handling. Thisincludes managing process improvement initiatives, including the scoping and implementation of projectsresulting from escalations. Effectively communicate

Egypt

Handling all unforeseen problems that may arise on the road with Amazon drivers, including driver mishapsand on-the-road problems.Additionally, managing customers' WMS and logistics-related concerns, generating escalations of all kinds,and working with the appropriate teams to deliver products to the recipients at the end of the cycle—ourcustomers.Through email, phone, and chats in the four marketplaces of the UAE, KSA, Egypt, and UK, and in twolanguages: English & Arabic

Cairo, Egypt

Installation and configuration of a company's computer hardware, operating systems, and applications.Keeping a record of consumer and employee inquiries.call log analysis to find any underlying problems or patterns.Identifying and correcting hardware or software flaws.Putting modern technology to the test.Performing electrical safety checks on the company's computer equipment.Responding to call-outs in a timely manner.Following written or pictorial instructions in order to set up a system or repair a malfunction.Fixing technical and logical faults and issues that Vodafone Egypt users encounter in their home-installed Internet.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Very Good

High School Diploma, Excellent