Abdala Adan Email & Phone Number

Manchester Area, United Kingdom

In my role as an IT service desk analyst, I provided comprehensive support to students and staff on campus through various channels, including telephone, live chat, face-to-face interactions, and a self-service portal. I efficiently managed and resolved service requests, ensuring prompt assistance and appropriate escalation when necessary. Actively participating in team discussions and training activities, I collaborated with colleagues to address service requests and troubleshoot incidents in a dynamic environment. My natural passion for customer service drove me to excel in a fast-paced setting, contributing to a positive team culture dedicated to enhancing experiences for students and staff.

Manchester, England, United Kingdom

Installed, maintained, and repaired smart meter communication units, ensuring accurate and reliable data transmission.Safely removed old style meters and replaced them with smart meters, while adhering to all safety regulations and standards.Utilized computerized fault-finding equipment to diagnose and troubleshoot issues with smart meter communication units.Responded promptly to emergency call-outs and performed testing and repair work as required.Contributed to the reduction of energy consumption and carbon emissions by households by ensuring the efficient and effective operation of smart meters.Demonstrated strong attention to detail and commitment to safety, while working independently and as part of a team to deliver high-quality services.

Manchester Area, United Kingdom

Worked as a licensed CPCS hoist operator for goods and passenger hoist on several construction projects. As a viable member of the team, my duties as a hoist operative were focused on.• Performing safety inspection of plant following a safety checklist beforeuse at start of each day.• Daily operation of both goods and passenger hoists.• Carrying out other general duties within my skill set to help increase productivity on site.