Agree and strive to consistently deliver to individual and team performance objectives.Monitor own progress against personal development plan.Quickly and efficiently able to input, update, delete, add, amend customer data into Zain’s customer databaseOperate Technology applications such as Internet, Intranet, email and windows applications with + or – 5% key stroke errors .Handle incoming customer calls using a variety of Contact Centre technologies and telephony platformsDeliver to sales targets through up-selling and cross-sellingHandle customer queries, complaints and concerns in a professional manner.Escalate customer calls to Contact Centre Supervisor/Manager in line with business rules .Manage recognition and rewards programmes linked to customer satisfaction measures. Maintain Contact Centre standards for customer service levels. Ensure compliance with all applicable policies & regular requirements on Information security