• Handling inbound and outbound calls, emails, and chats from customers.• Assisting customers and resolving customer issues over the phone.• Documenting details of telephone conversations and actions taken.• Demonstrating the ability to remain calm and composed in high-pressure situations.• Collaborating with team members and other departments to resolve customer issues.• Continuously updating knowledge to provide accurate and helpful information to customers.• Following established call center procedures and guidelines. Adhering to quality standards and service level agreements. Maintaining confidentiality of customer information.• Sharing insights and feedback to contribute to process improvements and customer satisfaction

• Work closely with clients to understand their event objectives and vision.• Develop creative event concepts and proposals tailored to client needs.• Manage event budgets, including cost estimation, negotiation, and tracking.• Source and coordinate with vendors, including venues, caterers, decorators, and entertainment providers.Secure necessary permits and licenses for events as required.• Create detailed event timelines and schedules, ensuring all tasks are completed on time.• Oversee event setup, execution, and breakdown, ensuring all elements run smoothly.• Coordinate logistics such as transportation, accommodations, and equipment rental.• Act as the main point of contact for clients, vendors, and on-site staff during events.• Address any issues or emergencies that arise during events with professionalism and efficiency.• Conduct post-event evaluations to assess success and identify areas for improvement.• Maintain relationships with clients, vendors, and venues to foster future partnerships

• Answering phone calls and take customer provide accurate satisfactory, answer to their quires and concerns.• Receiving electricity complaints from the customers and submit it into the system.• Address the defect ASAP.• Guide callers through troubleshooting.• Review customer's accounts, providing updates and information about billing

• Prospect and qualify leads through various channels such as cold calling, email outreach, networking events, and social media.• Conduct product demonstrations or presentations to showcase the features and benefits of the products or services offered.• Build and maintain strong relationships with customers to understand their needs and preferences.• Negotiate pricing, terms, and contracts to close sales deals while maximizing profitability.• Provide accurate and timely information to customers regarding product specifications, pricing, availability, and delivery schedules.• Collaborate with internal teams such as marketing, customer service, and product development to address customer inquiries and resolve issues.• Stay updated on industry trends, market conditions, and competitor activities to identify potential sales opportunities.• Meet or exceed sales targets and quotas set by the company.• Continuously seek opportunities for professional development and improvement in sales techniques and product knowledge

• Collaborate with marketing and product development teams to provide feedback on market trends and customer needs.• Mentor junior sales team members, providing guidance and support to enhance their performance and professional development. • demonstrate our products/services to prospective customers.• Identify customer needs and provide solutions that meet their requirements.• Negotiate sales terms and close deals to meet sales targets.• Build and maintain positive relationships with existing and new customers.• Provide excellent customer service before and after the sale.• Keep abreast of industry trends, competitors, and market conditions.• Prepare sales reports and forecasts for management review.