Abdalla Fouad Email & Phone Number

Cairo, Egypt

1. Study assigned projects and prepare their offers according to technical specs / client requirements / sales person orientation / warehouse stock in a quality / economical way within the scheduled lead time2. Study assigned design build projects as per the client/sales requirements.3. Prepare comparison reports / compliance sheets / AutoCAD block diagrams and equipment layouts4. Respond to client /contractor/consultant comments/remarks and prepare the revised offers accordingly.5. Prepare documents necessary for preparation of submittals.6. Participate in the technical negotiations /meetings that may be required with clients / contractors / consultants.7. Participate in the training sessions organized on a regular basis to consultants / sales team /design team.8. upon awarding a project designed by himself, he has to:-- Consolidate all the final documents related to the awarded project (specs, technical offer, compliance sheet, block diagrams/layouts, correspondences) in a separate installation folder.- Hold a technical meeting with the project manager from the installation team to clarify / explain all the technical aspects/details related to the awarded project.- Arrange a visit to the site with the project manager for a site survey to inspect adequacy of the offered/PO items and make the necessary variations according to the site conditions.9. Respond to additional tasks assigned to him10.Participate in the training online webinars/sessions held by equipment manufacturers.11.Improve his technical background on a regular basis by studying new equipment developed by manufacturers/ searching in the internet about new technologies / studying equipment manuals12.Make the necessary communications (E-mail / telephone) with the manufactures technical support for any technical assistance that may be required during the project design / awarding phase.

Cairo, Egypt

Doha, Qatar

• Answering queries, providing technical advice and introducing new products.• Preparing Tenders, proposals and financial and technical quotations.• Study, review & analyze RFP documents (drawings, specifications, BOQ,..).• Negotiating contracts, terms and conditions.• Reviewing cost and sales performance.• Providing product education and advice.• Attending conferences and meetings with customers and distributors• Developing long-term relationships with clients through managing and interpreting their requirements.• Perform basic and detailed implementation of an ELV project at the customer’s location.• Provides technical submittals based upon client project requirements.• Involved in the installation, configuration and testing of all active equipment installed as part of the Project.• Supervises and tests the ELV Systems installed or maintained, including all Networking and Structured cabling network.• Provide support for maintained / existing clients and post-sales support as well.• Do the coordination/reporting with the client, consultant and internal team for the project deliverables.• Perform project documentation as guided by the Project requirements.

Doha, Qatar

• Perform basic and detailed implementation of an ELV project at the customer’s location.• Provides technical submittals based upon client project requirements.• Involved in the installation, configuration and testing of all active equipment installed as part of the Project.• Supervises and tests the ELV Systems installed or maintained, including all Networking and Structured cabling network.• Provide support for maintained/existing clients and post-sales support as well.• Do the coordination/reporting with the client, consultant and internal team for the project deliverables.• Perform project documentation as guided by the Project requirements.Responsible for the implementation, testing, commissioning and handover of security systems solutions including Access Control, CCTV and biometric.Installing and configuring panasonic pabx.

Cairo

• Installing and configuring computer hardware, software, systems, networks, printers and scanners. • Talking to clients and computer users to determine the nature of problems. • Responding to breakdowns • Investigating, diagnosing and solving computer software and hardware faults. • Repairing equipment and replacing parts. • Obtaining replacement or specialist components, fixtures or fittings. • Managing stocks of equipment, consumables and other supplies.

Cairo

• Manage large amounts of inbound calls in a timely manner.• Follow communication “scripts” when handling different topics.• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.• Seize opportunities to upsell products when they arise.• Build sustainable relationships and engage customers by taking the extra mile.• Keep records of all conversations in our call centre database in a comprehensible way.• Frequently attend educational seminars to improve knowledge and performance level.• Meet personal/team qualitative and quantitative targets.

Naser City

Handle and retain all the customers’ complaints within the SLA. Perform standardized activities and tasks efficiently and effectively. Provide customer with accurate information and right solutions. Performs other duties as assigned by management. Ensure customer delight and satisfaction