Abdallah Ahmed Abdelrahman Email & Phone Number

Cairo, Egypt

Responsible for all levels of phone, email and onsite support to troubleshooting and diagnosis to resolution. strong enterprise level repair troubleshooting experience with servers, storage, in data center environment.Work with management on the allocation of personnel to effectively and confidently provide superior technical support Provide technical and procedural support for company trainers, Technical support staff .Developed and documented technical support criteria, developing service manuals and standard operating procedures.Troubleshoot product anomalies and report them to IT Manager.Identified, troubleshoot and analyzed computer/hardware and software related issues when escalated.Interact with clients in order to troubleshoot and solve technical issues; follow system issues from initiation to resolution.Supported Object Storage environments which delivered distributed and decentralized Cloud Storage, Secure Backup, Disaster Recovery and Storage-as-a-Service solutions.Transitioned vital engineering information into the cloud.Presented cost comparison for product upgrade (On premise vs cloud) to directors of IT and business teams.

Cairo Governorate, Egypt

Provides front-line user support for hardware and software issues at a company consisting of 200 employees Utilizes broad range of operations system knowledge, including OS, Linux, and Windows, to effectively troubleshoot critical issues Partners with security and infrastructure teams to resolve high-level networking or InfoSec issues,Supporting remote clients by supplying swift telephone and online support to +20 daily calls, messages, and emails, Recognized as top-performing technical support team member, winning “Employee of the Month” 7 times over 2 years

Saudi Arabia

Designed, Superviso and Execute 5 large-scale IT projects on time and within budget, developing timelines, milestones, and budgets, Accelerate deployment and integration of technology solutions, completing 55% of projects ahead of scheduleLeverage SDLC, ITIL framework, and IT industry best practices to Initiate, plan, and deliver 5 information systems projects, Lead test managers, developers, and IT staff through regression testing to resolve potential technical issues,consistently meeting quality assurance standards, Optimize internal and external communications through weekly meetings, conference calls, and emails while serving as conduit between teams, departments, and management

Cairo Governorate, Egypt

Was responsible on manage and maintenance company networking topology of Main company bookshop and the factory Vpn, file server, domain controller , e-mail server, Production Application and ERP.

Cairo Governorate, Egypt

Installation, Operation and Delivery Main Infrastructure for Low Voltage Solutions Projects Such as Data Networks, Data Centers, VOIP,Brancesh VPN Connections , CCTV, Access Control, and BMS