Abdallah Abu-Qube Email & Phone Number

Mississauga, ON, CA

- Provide support to a diverse range of clients, including Small, Medium, and Enterprise level organizations, tailoring solutions to meet their specific requirements.- Coordinate implementation tasks and workstreams for client projects, ensuring smooth execution throughout the lifecycle.- Apply AlayaCare project methodologies across diverse client needs.

- Coordinated implementation tasks and workstreams, and assisted the team with managing the full lifecycle of client projects.- Performed multiple, concurrent tasks where I applied AlayaCare project methodologies across a client's lifecycle and worked with AlayaCare’s inter-disciplinary resources in the course of delivering the workstream (e.g., data.

- Coordinating implementation tasks and workstreams, and assisting the team with managing the full lifecycle of client projects- Perform multiple, concurrent tasks where I am applying AlayaCare project methodologies across a client's lifecycle and working with AlayaCare’s inter-disciplinary resources in the course of delivering the workstream (e.g. data.

• Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
• Build strong customer relationships and deliver excellent customer service
• Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
• Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
• Act as a change management lead by assisting with the implementation of new policies and procedures

• Educating and promoting Scotiabank products
• Partnering with the clients as they transact, troubleshoot and explore issues and solutions
• Processing day to day transactions; and Resolving customer concerns.
• Demonstrates client and work confidentiality
• Understanding customers' mindset when entering the branch, their needs, and being empathetic
• Assisting clients at ABM' and training clients on mobile and online banking

Mississauga

• Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards
• Maintain high volume of quality work, while insuring highest confidentiality
• Exercise judgment when dispensing information to maintain confidentiality of sensitive information
• Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail, and through the use of various office machines
• Daily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook

Mississauga Ontario

• Handling all customers service issues in a timely and professional manner.
• Completed data processing and data entry.
• Engaging in discussion with customers, asking questions and listening intently in order to make the best recommendations.
• Assist customers & store staff with issues & questions regarding product.
• Able to work according to schedules.
• Took care of customer pick up, exchanges & returns.

• Schedule rescues and other scheduling-related activities
• Adhering to assigned routes and following time schedules.
• Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
• Respond to driver requests for assistance in solving on-the-road issues

Mississauga ON

• Ensuring that daily Bakery range is made to a high standard in a timely, safe and consistent manner.
• Keeping the bakery area safe for staff and customers by cleaning bakery machinery, equipment, storage and preparation areas.
• Able to work according to tight production schedules.
• Serve customers at counters or drive thru windows.
• Stock refrigerators and keep records of the quantities of food used.