Abdallah Abu-Qube Email & Phone Number

Mississauga, On, Ca

- Provide support to a diverse range of clients, including Small, Medium, and Enterprise level organizations, tailoring solutions to meet their specific requirements.- Coordinate implementation tasks and workstreams for client projects, ensuring smooth execution throughout the lifecycle.- Apply AlayaCare project methodologies across diverse client needs, collaborating with interdisciplinary resources.- Serve as a Subject Matter Expert (SME) in multiple modules within the AlayaCare platform, offering in-depth knowledge and guidance to enhance client outcomes.- Manage multiple concurrent tasks, track risks, and address project conflicts following established procedures.- Provide tactical consulting to clients through phone, virtual conferences, and occasional on-site visits.- Demonstrate expertise in product integrations, facilitating seamless data exchange between systems.- Conduct comprehensive training sessions for colleagues, equipping them with the necessary skills and expertise to effectively navigate and utilize various aspects of the platform.- Specialize in the Community Support Services and Children Treatment Centers sector in the Canadian market.

- Coordinated implementation tasks and workstreams, and assisted the team with managing the full lifecycle of client projects.- Performed multiple, concurrent tasks where I applied AlayaCare project methodologies across a client's lifecycle and worked with AlayaCare’s inter-disciplinary resources in the course of delivering the workstream (e.g., data migration, integration, training).- Tracked risks and issues, followed procedure, and sought direction in the event of project conflict.- Provided phone, virtual conference, and occasional on-site tactical consulting related to AlayaCare projects with clients, including workflow analysis, requirements gathering, etc.- Contributed to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to our clients.- Demonstrated product expertise in integrations, ensuring seamless and efficient data exchange between systems.- Demonstrated market expertise in Community Support Services - Canadian Market.- Trained team members on various aspects of the software.

- Coordinating implementation tasks and workstreams, and assisting the team with managing the full lifecycle of client projects- Perform multiple, concurrent tasks where I am applying AlayaCare project methodologies across a client's lifecycle and working with AlayaCare’s inter-disciplinary resources in the course of delivering the workstream (e.g. data migration, integration, training)- Attending in-person and remote client meetings, reporting on changes to the project, and keeping the project documentation up to date- Tracking risks and issues, following procedure and seeking direction in the event of project conflict- Providing phone, virtual conference, and occasional on-site tactical consulting related to AlayaCare projects with clients, this can include workflow analysis, requirements gathering, etc- Preparing and managing project documents and providing training to clients- Contributing to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to our clients- Addressing and resolving client issues with the help of team members across AlayaCare, including occasional on-call after-hours assistance for support team- Various project, product, and client tasks as assigned

• Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates• Build strong customer relationships and deliver excellent customer service• Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.• Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience• Act as a change management lead by assisting with the implementation of new policies and procedures

• Educating and promoting Scotiabank products• Partnering with the clients as they transact, troubleshoot and explore issues and solutions• Processing day to day transactions; and Resolving customer concerns.• Demonstrates client and work confidentiality• Understanding customers' mindset when entering the branch, their needs, and being empathetic• Assisting clients at ABM' and training clients on mobile and online banking

Mississauga

• Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards• Maintain high volume of quality work, while insuring highest confidentiality• Exercise judgment when dispensing information to maintain confidentiality of sensitive information• Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail, and through the use of various office machines• Daily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook

Mississauga Ontario

• Handling all customers service issues in a timely and professional manner.• Completed data processing and data entry.• Engaging in discussion with customers, asking questions and listening intently in order to make the best recommendations.• Assist customers & store staff with issues & questions regarding product.• Able to work according to schedules.• Took care of customer pick up, exchanges & returns.

• Schedule rescues and other scheduling-related activities• Adhering to assigned routes and following time schedules.• Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions. • Respond to driver requests for assistance in solving on-the-road issues

Mississauga On

• Ensuring that daily Bakery range is made to a high standard in a timely, safe and consistent manner. • Keeping the bakery area safe for staff and customers by cleaning bakery machinery, equipment, storage and preparation areas.• Able to work according to tight production schedules.• Serve customers at counters or drive thru windows.• Stock refrigerators and keep records of the quantities of food used.