● Ensure compliance with International Standards, as well as companystandards and specifications.● Develop and update daily inspection reports.● Maintain calibration of quality control equipment.● Perform inspections across all stages of production.● Record and monitor data (tests’ results, inspection reports & defectionanalysis).● Identify areas for quality improvement and implement new methodsaccordingly.● Assist production in solving problems found by the quality department.● Following up on sample orders across all stages and ensuring delivery ontime.

● Build relations with publishing and distributor houses.● Manage social media accounts and communications.● Publish and analyze marketing campaigns.● Receive orders and arrange delivery.● Prepare packages and gifts.

● Implement quality management system (QMS – ISO 9001), OccupationalHealth and Safety (OHS) Management System (ISO 45001) and EnvironmentalManagement Systems (EMS – ISO 14001) into all departments and ensure itsongoing efficiency.● Visit the client and discuss the requirements.● Set the projects’ timeline and the implementation process.● Provide reports on how the system can be improved.● Organize management meetings with superiors and department heads todetermine the best way to run each department.● Perform testing of customer and employee satisfaction and/or complaintsregarding each service or product.● Interpret test results in order to resolve issues within each department.● Monitor each department to ensure adherence to ISO systems’ requirements.● File, update, and maintain all paperwork related to ISO Management.

● Monitor employee’s attendance.● Maintain employee records on HRMS (Menaitech).● Organize and manage new employee orientation.● Prepare contracts for new employees.● Write and develop job descriptions.

● Respond to customers’ contacts, register their requests and respond to theirinquiries as per the company standards; and ensure providing excellentcustomer service.● Handle incoming phone calls.● Resolve standard customers' requests and route issues that require follow-upto the Customer Services Team.● Communicate customer inquiries/messages/feedback to teams and salesrepresentatives.