• Managing clients' investment portfolios to ensure financial success• Discussing major financial goals of clients to better understand their objectives• Maintaining strong relationships with clients to build trust• Proactively seeking new clients for the bank• Developing presentations for new clients to help them understand how the bank canhelp them• Working towards achieving the sales target, Selling loan , Credit cards , And other bankproducts• Handling customer Requests , inquiries, and complaints

• Handling customer calls and branches inquires regarding credit and debit cards ,accounts and other products inquiry.• Organizing the daily heavy flow of customers and cooperated with the departments toresolve problems.• Handling complaints by identifying the problem, taking appropriate action , follow upwith customer and taking feedback to manage the systems better.• Update KYC for customers.• Fraud trap management that requires outbound calls for customer to verify or confirmcustomer's transactions.• Working on systems (Green screen, intellect, fraud, sparrow, fraud, CRM)

• Maintain a strong understanding about product inventory, features and technicalspecifications to answer specific customer questions.• Become a valuable and helpful resource in all of your dealings with customers andcreate a friendly reputation in the industry.• Doing a daily report about all the amount of Tv's , Mobiles And laptops that thecompany sold

- Learn and understand the fundamentals of banking operations, including customer service account management, loans, and transactions. Assist with customer inquiries, provide guidance, and resolve issues in a timely and professional manner