Handling Leisure segment

Internship - Automated Translation Services (TSB/OPD)

Handling leisure & GCC market accounts

Leisure and Corporate accounts

Duties:* supervise my colleagues,*checking rates*handle blocking for arrivals*handle complaints*following PMs status*arranging for groups arrivalProvide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed •Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

TrainingDuties :Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed •Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed •Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contentsEnsure that all before/after service mise en place is completed to the correct standardComply with Company Health & Safety, and Fire Regulations and proceduresAdhere to the Company disciplinary policy when necessaryMaximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

Ensure consistency in quality of dishes at all timesSupervise and coordinate all preparation and presentation in sectionPlan production to facilitate daily requirements