Abdallah Hamdallah Email & Phone Number

Toledo, Oh, Us

Oversaw WMS, system configuration, and business processes to ensure efficient operations. Conducted data analysis and generated reports to support decision-making. Managed hardware, software, and WMS applications, resolving issues to prevent downtime. Contributed to IT projects and incident resolution.• Systems Configuration and Administration: Oversaw and configured WMS applications to meet businessrequirements ensuring efficient operation and adherence to best practices.• Business Process Development: Created and managed business process documentation, including testplans for UA Testing, ensuring alignment with operational goals and compliance with best practices.• WMS Migration: Supported the successful migration of the WMS from AOS to Nextgen, tested systems, and configuration updates. Created test plans and trained users on the new system.• Project Management and Analysis: Contributed to IT projects by identifying requirements, organizingdata for analysis, and participating in root-cause analysis for incident management.• User Training: Trained users on new applications and features.• Data Analysis and Reporting: Analyzed system performance data to identify trends and areas forimprovement. Generated reports to support decision-making and strategic planning. Implemented data-driven solutions to enhance system efficiency and customer satisfaction.

Toledo, Ohio, United States

Diagnosed and resolved systems, software, and hardware issues, deployed and configured new hardware and software, and managed website configurations. Trained users on software applications and maintained system security.• Technical Support and Configuration: Diagnosed and resolved systems, software, and hardware issues.Deployed and configured new hardware and software.• Customer Success: Trained users on software applications and best practices, enhancing user proficiency and system utilization.• Website and Security Management: Managed website configurations, ensuring alignment with digital operations. Maintained user accounts and access controls for system security.

Bachelor Of Science - Bs, Computer Science And Engineering

Associate Of Science - As, Computer Science