I am a dedicated and detail-oriented Software Testing Engineer with over three years of experience in software testing, technical support, and software deployment. My educational background from Misr University for Science & Technology and extensive hands-on experience in the field have equipped me with a robust skill set and a passion for ensuring the highest quality in software products.Professional Experience:Software Testing Engineer & Technical Support & Software Deployment at Advanced Group for Information Technology (AGI)Prepared and executed test plans and test cases.Conducted bug tracking and reporting.Provided technical support and customer service, including manual and video guides for clients.Installed and configured operating systems and servers, trained new clients, and maintained documentation.Managed build releases, license installations and activations, version tracking, and software publishing using Internet Information Services (IIS).Worked with database technology such as SQL.Key Projects:Contributed to the software testing and deployment for various prestigious institutions including King Khalid University, Qatar University Testing Center, Sorbonne University in Abu Dhabi, Cairo University, and many others across the Middle East and Egypt.Skills:Proficient in using Jira, Visual Studio, and SQL Server.Strong communication, presentation, and negotiation skills.Demonstrated leadership abilities and adept at handling multiple tasks daily.Creative problem-solving approach, excellent time management, and the ability to work under pressure.Education:Bachelor’s Degree in Computer Science from Misr University for Science & Technology, with a grade of Very Good and a GPA of 2.97.Completed additional courses in Oracle Java Programming, ADF, and software testing concepts and techniques.I am always eager to learn new skills and take on challenging projects that add value to the organization. Let's connect and explore how I can contribute to your team's success.