Receiving bookings from Reps ,book excursions with suppliers ,Arranging tours, transfers &clients meetings schedules with Reps.

Air Traffic..Russian Market Se jour system

tour master system

Tours & Transfers traffic excursion manager-Head representative,& Quality Controller.-Hotels reservations check. –airport representative

For incentive groups,. English Holland & Sweden Assist clients upon arrival & departure, transfers to & from airport

General description of the job:-Customer service representative:*Meet & Assist clients upon arrival & departure, transfers to & from airport & hotels,*Fast, Easy & Accurate Checking In & Checking Out Procedures for the clients,*Welcoming the guest upon arrival using their names, with smile giving them an individual tension implementing the standard check in convention,*Handling Guest Complaints & Dissatisfactions & offering the solutions & alternatives,& information meetings… Show more General description of the job:-Customer service representative:*Meet & Assist clients upon arrival & departure, transfers to & from airport & hotels,*Fast, Easy & Accurate Checking In & Checking Out Procedures for the clients,*Welcoming the guest upon arrival using their names, with smile giving them an individual tension implementing the standard check in convention,*Handling Guest Complaints & Dissatisfactions & offering the solutions & alternatives,& information meetings with the clients,*Working with the follow up sheet to make sure that all the clients' orders been done to avoid the guest complaints & gain the high level of guest satisfaction,*Achieving the maximum efficiency in the work by communicating with the colleagues & the higher levels.-Tours & Transfers traffic supervisor:*Receiving bookings from Reps ,book excursions with suppliers ,*arranging tours, transfers &clients meetings schedules with Reps.-Hotel reservations check:*Reconfirming hotels reservations. confirming clients special requests. Show less