calling existing and potential customers to persuade them to purchase company products and services.accurately record the details of customers’ purchase orders.processing all customer purchases accordingly.generating promising leads for the outside sales team to pursue.Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.Developing and sustaining solid relationships with customers to encourage repeat business.Using sales scripts proffered by the company to drive sales and respond to customer rejections.Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

ResponsibilitiesPlanning and making visits to private teachers tosell our products and teach prospects about ourproductsBuilding and analyzing potential and current userdatabases to identify new opportunities and growthstrategies across different regionsDelivering all customer requests to the designatedteam in a timely mannerMaintaining good long-term relations withcustomers to ensure maximum user satisfactionDelivering and handling customer complaints byinvestigating problems, developing solutions,preparing reports, and making recommendations tomanagementExecuting the full sales cycle to ensure theefficiency of our sales operationsProviding regular updates to management bysubmitting activity and result reports to track theperformance and the achievement levels• Leading the upselling to increase profit marginsAchieving the required monthly and annual targetsto achieve the company's overall objectivesMaintaining complete documentation and financialrecords for all product and client activities to keeptrack of the clients' profiles and historyAttending events, exhibitions, conferences, andmeetings to present Nagwa's objectives, products,and vision

Manage a portfolio of accounts to achieve long-term successDevelop positive relationships with clientsAct as the point of contact and handle customers’ individual needsGenerate new business using existing and potential customer networksResolve conflicts and provide solutions to customers in a timely mannerSupervise account representatives to ensure sales increaseReport on the status of accounts and transactionsSet and track sales account targets, aligned with company objectivesMonitor sales metrics (e.g. quarterly sales results and annual forecasts)Suggest actions to improve sales performance and identify opportunities for growth

Communicate with customers to complete the sale process.Receive customer communications and customer follow-up to complete the sales processGather information and data on competitors.Market analysis