With a Bachelor of Commerce major in Business Administration from Suhag University and a Diploma of Business Administration, I have a strong foundation in accounting and business management, which I apply to my current role as a Customer Service Specialist at National Bank of Egypt (NBE).I handle customer inquiries and issues related to banking products and services effectively and efficiently over the phone, using my excellent communication and problem-solving skills. I explain financial instruments and options to customers, work with customer account information and changes, and educate customers about self-service options. I also manage customer complaints and communicate strategically with different stakeholders. I'm motivated by helping customers achieve their financial goals and ensuring their satisfaction.