• Build New Environment and refreshes the environment for customers• Involve in Change Advisory Board reviews with the ability to take decisions• Prioritisation of customer requests for environment builds• Decommission Quality Assurance and Development environment builds• Handle the Capacity Management by checking Disk usage and decommissioning of unusedenvironments• Provide 1st/2nd level technical support to users and customers• Manage, Implement and resolve customer or user requests according to internal processes andstandards based on Incident Management• Communicate and escalate to team leads on issues identified which may impact on deliveryschedules• Liaise with service providers and third party suppliers for any issues which may require theirintervention• Comply with internal security policies and processes• Involve in product upgrades/ releases

• Reporting to both internal and external stakeholders.• Liaise with internal and external stakeholders to advise on potential defects and enhancementsusing TFS/Azure• Liaise with the Implementation team to assess customer requirements and setups and ifconfiguration proposed by client is viable on the system• Propose workaround to customers until the defect is fixed• Help and train team members on ticket resolution• Handle escalation and provide RCA to customers.• Prepare Knowledge Base Document for team members• Work within tight deadlines and ensure to minimize the impact on customer• Debugging and In-Depth Investigations• Participate in major incidents to assist in restoring service to local/ remote users as quickly as possibleaccording to service level agreements

Provide Support to SD Worx Customers (Saas and Managed) by educating them about thefunctionality of the system• Take ownership of issues and resolve within SLAs• Reconciliations and mathematical solutions to UK Customers• Assist with Change Requests and updating Customer Database• Profound use of Microsoft SQL, MS Azure, and Payroll Software such as Central HRevolution andHre5p• Assist customer queries for systems such as Central HR, Payroll Active, Portal Reporting and HRe5pPayroll System• Communicating with UK customers whenever there are pay slips, pension, legislative queries• Communicate to client with Calls, Conference Calls, and Emails, or any communication tool such asSalesforce, MS Team, Team Viewer.• Assist on triaging ticket and workload management of the day

• Provide effective and efficient service in handling routine and non-routine payroll administrative andcustomer relationships to Customers.• Worked with different payroll softwares at the same time.• Handling complex queries and liaising with revenue authority at times.• Preparing different on request reports to meet clients needs.• Educating customers on matters related to legislation and legislation change.• Worked on Non-UK projects as well like the Isle of Man and the Guernsey Payrolls• Worked as a team in complex payrolls where part of task being assigned and completedsuccessfully.• Helped in training of new colleagues to meet the job requirements