Abdallah Elsharkawy Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Supports in delivering the store's annual sales targets• Assists in maintaining proper coverage and schedule to ensure the store maintains elevated levels of customer service• Conducts store operations audits to ensure compliance with the required store standard operating policies• Oversees the store's after-sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.• Ensures customer needs are met, complaints are resolved, and customer service provided is of an exceptional standard; identifies current and future customer requirements by establishing rapport with potential and existing customers• Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy• Ensures promotions and pricing are accurate and in tune with company standards and policies.• Generates and analyzes sales reports and provides insights to maximize stock potential, reports on the performance of new and core collections• Submits daily invoices and sales recap to Finance• Executes store operations including cash handling, inventory taking and record keeping in line with the company’s standard operating procedures• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products• Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies• Ensures interior and exterior of the store are clean and maintained to company and brand standards• Directs the team to follow standard operating procedures and store appearance standards• Carries out the duties of a cashier (as required).

Dubai, United Arab Emirates

• Train New Employees on Sales and Visual Standards• Answer Customer Questions Regarding Features and Benefits• Assist Customers with Finding Products on Sales Floor• Collaborate with Stock Team to Process Shipment for Sales Floor• Sell specific products and services to consumers.• Demonstrate products and show consumers how to maximize their features.• Explain different customizable features.• Discuss warranties and replacement parts.• Process orders in person and over the phone.• Check inventory to ensure the product is in stock.• Collect methods of payment and dispense change.• Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.• Collect and research information needed to identify and resolve problematic situations.• Determine seasonal trends and adjust displays as needed.• Ensure pricing is correct.

Egypt

• Responsible for sales and customer handling• Greet and assist customers.• Making an offering to every and each customer with up and cross-selling• Strongly cooperates with the team to generate sales and hit targets.• Working closely to the team to deliver the best service we can provide for the clients and for the company• Handling customer complaints and deliver the best customer experience.• Make stock orders, and assist the warehouse in identifying product movement and sell-out.• Verification of cashier’s check and responsible for processing cash and card payments.• Keeping up to date with special promotions and putting up displays• Rotation duty in different shops and dealing with different brands

Cairo, Egypt

Assisting the marketing manager and supporting the marketing team with marketing activities.• Assisting with the production of marketing materials.• Coordinating the production of a wide range of marketing communications• Providing support for marketing events and exhibitions as required.• Writing articles about promotional material for the company.• Preparing interesting written copy for the website.• Uploading marketing material to online libraries, internet groups, and social media sites.• Updating and maintaining the marketing department's documentation and databases.• Managing events, booking venues, and ordering marketing materials.• Maintain and support productivity, and build professional relationships with dealers.• expanding the sales channels to gain our fair market share by increasing the number of Active outlets• Work on the marketing of products via the Internet in cooperation with major companies such as (Jumia Egypt) in order to achieve the highest profits

Cairo, Egypt

• Selling Etisalat products (ADSL, Voice lines and USBs).• Generating and qualifying leads through cold calling.• Managing leads by tracking and following upon them.• Closing sales and meeting monthly sales goals in accordance with the development plan.• Producing activity reports.• Keep records of calls and sales and note useful information• Go the “extra mile” to meet sales quota and facilitate future sales• Take and process orders in an accurate manner• Enter and update customer information in the database• Direct prospects to the field sales team when needed• Ask questions to understand customer requirements and close sales• Answer questions about products or the company• Contact potential or existing customers to inform them about a product or service using scripts

Egypt

• Present, promote and sell lubricants. • Establish, develop and maintain positive business and customer relationships.• Reach potential customers through cold calling • Expedite the resolution of customer problems and complaints to maximize satisfaction• Achieve agreed upon sales targets and outcomes within schedule • Coordinate sales effort with team members and other departments • Analyze the territory/market’s potential, track sales and status reports • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. • Keep abreast of best practices and promotional trends • Continuously improve through feedback