Business Consultancyo Advise business teams from all levels on transformation, operational excellence, and BPR projects and initiatives from initiation to deliveryo Engage with technology teams on solution components and delivery approaches to verify their compliance with business needs and strategy o Leading Release Planning activitieso Leading Digital Capacity Planning activities o Member of the CBU Digital Committeeo Creator and Member of the Agility Transformation Committee  Transformation leader o Leading STC CBU to transform operating model to be agileo Leading 10+ BUs in their agile transformation journey o Thought leadership for analyzing As-Is product / project management processes and recommending innovative To-Be Agile process that is fit-for-purpose o Managing all process stakeholders needs and expectationso Setting and monitoring process SLAs and KPIso Defining multi-dimensional scoring system as a baseline for maximizing business value and prioritizationo Monitoring agile process operations and KPIs and lead continuous improvement activitiesProduct Owner and Digital lead business analysto Managing STC CBU product backlog with 500+ user stories o Representing Voice of Customer within the scrum teamo Ensuring the delivery of maximum business value from the product backlogo Ensuring agile key principles of inspection and adaptation are understood and followedo Ensuring user stories are following the INVEST modelInternal Agile Coach o Provide training and orientation to 250+ STC team members including senior management on agile core framework (Scrum events, roles and artifacts).o Provide coaching to product owners on agile Product Backlog management and grooming o Provide coaching to product owners on user story / acceptance criteria drafting, user story splitting, and prioritization

I have worked on the following projects/roles as an IC for NetCracker: Project: Saudi Telecom Company Collections Managment System Implementation, Feb 2013 - June 2013Location: Riyadh, KSARole: Chief Analyst / Archirecto On premises Requirements Manager o Lead the US-based development team and the India-based testing team through the SDLC to implement the Saudi-based customer’s scopeo Managed stakeholders on all levels (Management to Operations)Project: Virgin Media Billing System Upgrade/Wholesale Business Billing Implementation, Sept 2012 – Feb 2013Location: United KingdomRole: Lead Business Analysto Lead and facilitated requirements elicitation workshopso Analyzed customer requirements and construct the project scopeo Produced and approved the SRSProject: Saudi Telecom Company Jawal Billing System Upgrade, May 2010 – June 2012Location: Riyadh, Saudi ArabiaRole: Architect / Configuration Lead / Cutover Managero Lead the change management processo Managed the project cut-over with authority over more than 10 functional teamso Executed cut-over plan on-time and within the quality SLAso Approved the Go-live for multi-million USD projectProject: Telecom Egypt Data Billing System Upgrade, Feb 2010 – May 2010Location: Cairo, EgyptRole: Implementation Manager / Testing Leado Lead a team of 2 consultants as the on-site testing teamo Planned, managed and executed the testing phase o Managed and tracked UAT issues and resolutionsProject: Telefonica Servicios Moviles Implementation, Dec 2010 – Feb 2010 Location: SpainRole: Configuration LeadProject: Telecom Egypt Billing System Implementation, April 2009 – June 2010Location: Cairo, EgyptRole: Configuration LeadOther Roles: Business Development Engineer, Zain Jordan, July 2010 – Dec 2010

 Lead the business analysis team within the telco division. Set, monitor and update yearly and quarterly plans for business analysis team Design B/OSS modules to satisfy customer/business requirements in accordance to TM Forum's eTOM and SID frameworks Analyze business requirements from various local and offshore stakeholders within the organization to enhance internal operations  Solicit requirements and balance customers' expectations and conflicting interests Create and communicate requirements specification documents for customers' sign-off  Train users of different levels of the organization for new modules/features