Abdallah A. I. Email & Phone Number

Dubai, Ae

Abu Dhabi, United Arab Emirates

• Worked closely with key government entities, including the Ministry of Interior and Ministry of Education.• Functioned as the primary LMS Administrator for Blackboard Ultra and OpenLMS, overseeing setup, user management, course deployment, and system optimization for over 60,000 users.• Worked closely with the L&D department to strategize and implement educational technology solutions that aligned with organizational learning objectives.• Conducted tailored training sessions on technology services usage for employees and clients.• Acted as a "Test User Administrator Assistant" in Psychometric testing initiatives for prominent government entities, ensuring accurate assessments and data collection.• Undertook in-depth, user-centric research to pinpoint the needs of educators, administrators, and learners.• Offered seasoned guidance on the selection and implementation of cutting-edge educational technologies.• Teamed up with subject matter experts, translating content into interactive and impactful digital learning modules.• Identified emerging trends and opportunities in learning technologies, leading to process improvements.• Delivered key IT support, addressing technical challenges, enhancing system functionality, and ensuring learning platforms' optimal performance.

• Administer and interpret a variety of psychometric assessments to evaluate candidate suitability for recruitment and internal development purposes.• Collaborate with HR and recruitment teams to design candidate selection processes based on psychometric data and key role competencies.• Provide detailed feedback and actionable insights to hiring managers to inform data-driven talent acquisition decisions.• Facilitate sessions to help employees understand and apply their psychometric results for personal and professional growth.• Support performance management processes by leveraging psychometric data to identify skill gaps and recommend individualized development plans.• Facilitate the professional development of existing employees through tailored learning and development programs.

Abu Dhabi, United Arab Emirates

Provide Dedicated Support for: Cleveland Clinic Abu Dhabi• Demonstrate expertise in managing multiple incoming service requests and incidents from clients via telephone, email, and IM Applications.• Deliver superior support for clinical applications, such as EPIC EHR, SunQuest, and Vocera systems and non-clinical applications.• Assist clients over the phone , guiding and coaching them through minor technical issues.• Apply RDM Services to investigate and assess technical issues as well as effectively resolve the issue remotely, if possible.• Utilized robust analytical skills in order to ascertain problem areas, compile relevant information, and execute thorough research to examine the source or the cause of the issues.• Create and enter tickets, service requests or incidents, as reported into the service desk system, ensuring complete and accurate documentation.• Resolve issues by researching documentation, troubleshooting hardware and software, and guiding clients through corrective steps.• Escalating problems to second level and track status of problems and solutions.• Maintained help desk database by entering caller statistics, inquiries, and responses.• Improved help desk results by recommending changes in information and processing.• Maintain current job knowledge by tracking and understanding emerging practices and standards and participating in educational opportunities.

Abu Dhabi, United Arab Emirates

• Designed, developed, and implemented new systems, including software and hardware as well as supported and maintained the systems.• Engineered the configuration and deployment of computers, queue management systems, printers and the facility network.• Monitored and maintained the computer network as well as sharing files and printers, ensuring optimal uptime for all services.• Collaborated with departmental teams through all aspects of registration and data entry.• Effectively managed computer systems, networks, software, and operational management to ensure a superior customer experience.• Developed streamlined procedures that decreased labor time and eliminated redundancies.• Troubleshoot network communication, software, and user account trouble calls both onsite and remotely.

Amman Governorate, Jordan

TRAINEE• Successfully accomplished numerous computer network installations as well as managed the network utilizing Windows NT.• Diligently completed general hardware and software installations, maintenance, and troubleshooting hardware problems.• Assisted in requirements gathering, data mapping, and quality assurance testing.• Provided support for hardware and software of Windows XP and Windows 7 clients using RDP, Dameware, UltraVNC, and SCCM.• Installed and diagnosed personal and network peripherals, including printers, scanners, and all-in-ones.

Master Of Science, Psychology

Design Thinking, Lean Startup And Agile Wow

Bachelor Of Science - Bs, Computer Science