Abdallah Hamaydeh Email & Phone Number

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Lead consultant with 9+ years of experience delivering IT systems and service management solutions.I am a certified Consultant with ITAM and ITSM. I have been recognized as ambassador 2019 and rockstar 2023.Specialties: ITIL, ITSM, ITAM, Reporting BI.• Produce and report project status, updating customers on progress and roadblocks.• Managing technical team performance to achieve SLA and KPI targets.• Empower the technical team to look at what is now and imagine, and deliver on, what could be.• Working with customers to ensure users are receiving the best service possible.• Incident Management based on priority, urgency, and SLAs.• Led the technical team to consistently deliver beyond customer expectations.• Delivering projects to the pre-determined budget, mainstreaming time parameters and quality standards.

Riyadh, Saudi Arabia

• Lead the project team for successful delivery.• Plan and design enterprise ITSM solutions.• Plan and design enterprise System Management solutions.• Understanding customer’s business and technical problems.• Performing customer requirements analysis.• Provide consultation to satisfy the customer needs.• Capturing customer requirements and present the relevant technical solution.• Develop and maintain a product proficiency and competency level.• Perform demonstrations for customer's management teams.• Perform proof of concepts (POCs) for enterprise IT solutions.• Responding to customer technical and licensing inquiries.• Monitor and report on the competitive environment and take necessary actions.• Develop the potential opportunities with the customers.

Riyadh, Saudi Arabia

• Designing and Implementing ITSM Solutions.• Designing and Implementing System Management Solutions• Implementation of MDM solutions.• Provide consultation for ITSM projects based on ITIL framework.• Asset Management and CMDB Implementation.• Business Service Catalog Implementation.• Process workflow design and implementation.• Designing and Generating reports.• Designing KPI’s and its related reports.• Service Level Management (SLM) design and implementation.• Knowledge Transfer and Documentation.• Provide a status report about the current running projects

Jordan

• Theoretical & hands on experience of working with GSM system.• Operations on AXE based nodes.• APG based operation and troubleshooting.• APZ based operation and troubleshooting.• MSC operation.• Basic knowledge of MGW nodes.