• Developed and coached a team of sales professionals, resulting in the increase of employee productivity• Analyzed and broke-down weekly reports and target progression to team members and how to furtherimprove them• Conducting daily huddle-up meetings to explain the day's target and to motivate and inspire salesrepresentatives.• Able to understand the company's objective and business plan and deliver it to my team to make sureeveryone is on the same page• Supervising the day to day operation tasks and ensuring maximum productivity• Built a team spirit allowing all agents to be part of the team and working together to achieve team target

• Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services• Explained travel terms and conditions to customers to ensure a full understanding of their rights andobligations• Provided detailed travel information to customers on visas, customs, currency, and other requirements• Collaborated with other departments to ensure customer issues are resolved in a timely manner• Monitored customer feedback and provided management with insights on customer sentiment• Familiar with Global Essential Compliance & Security Policies (GECSP)• Worked on plenty of different GDSs (Global Distribution System) Sabre , Amadeus• Maintained operational proficiency in coordinating both international and domestic travelaccommodations for customers, arranging for airfare as well as hotel and rental car reservations• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.