Python using Frappe Framework, JavaScript & MySQL:- Contributed a self-developed Identity & Access Management (IAM) app, regularly updating it with new features such as role-based workspace visibility, general settings and API endpoints for authentication, OTP and email verification.- Developed a new custom API lifecycle implementing versioned REST APIs with customizable and localized successful responses and errors via the admin panel.- Integrated APIs for seamless external service integration and application scalability, such as ZeptoMail.- Build a License Manager app and client-side solution for remote license management.- Developed loan management applications for NGOs under the Egyptian Ministry of Social Solidarity, including API integration with mobile apps.- Extended ERPNext HRMS functionality by building custom HR app.- Integrated in-house company apps with BrainWise Credit Scoring AI Models.- Maintained and updated existing web applications, databases and ERP systems using ERPNext, adding new features as standalone modular apps.- Led roadmap planning for management, SaaS and cloud hosting platforms.- Collaborated with front-end & mobile developers for seamless integration and performance optimization- Troubleshooted and resolved issues, defects and bugs- Documented code and APIs for developers and created user manuals for end-users.- Mentored new team members and interns.- Attended and led daily scrum meetings to ensure team alignment and project progress.

I worked as a session lead for the Programming Fundamentals Nanodegree at Udacity, as part of the Digital Egypt Cubs Initiative (DECI) under the Egyptian Ministry of Communication and Information Technology (MCIT).- Managed two weekly Connect sessions, creating agendas and notes adhering to Udacity guidelines.- Led two 3-hour extensive Connect sessions, explaining Nanodegree concepts, solving questions, organizing group activities and guiding 30 students through project completion over Zoom.- Tracked and reported student attendance, participation and progress to Udacity.- Maintained regular communication and check-ins with students to monitor their progress.

I served as Soldier in the Organization & Management Department of the Republican Guard.Legacy Desktop Applications (Visual Basic, C# & MS Access):- Designed, developed, updated, maintained and refactored legacy and new desktop applications in VB & C# to add features and improve performance and scalability.- Tested and debugged legacy applications and databases to ensure functionality.New Web Application (Python using Frappe Framework, JavaScript & MySQL):- Migrated data from legacy systems to the new web application.- Developed, updated and maintained the web application and database.- Managed version control with GIT to keep the codebase up-to-date.- Implemented authentication and access controls via user permissions.- Troubleshooted and resolved issues, defects and bugs, optimizing performance and scalability.- Documented code for future engineers and created user manuals for end-users.

Python using Frappe Framework, JavaScript & MySQL:- Built a Community app for managing social feeds, allowing users to post, comment, and like content.- Developed an IoT app to manage devices and integrate with ERPNext for streamlined operations.- Developed, updated and maintained web apps and databases within ERPNext, packaging new features as reusable apps to expand ERPNext’s capabilities.- Integrated and documented APIs for seamless external service integration and application scalability.- Collaborated with front-end & mobile developers for seamless integration and performance optimization.- Troubleshooted and resolved issues, defects and bugs.

Python using Frappe Framework, JavaScript & MySQL:- Customized ERPNext workflows to meet factory-specific needs, improving efficiency.- Extended Manufacturing and HR modules to better align with business requirements.- Enhanced sales invoices and customized print formats to match business needs.- Developed, updated and maintained web apps and databases within ERPNext, packaging new features as reusable apps to expand ERPNext’s capabilities.- Implemented custom reports tailored to factory-specific requirements.- Implemented robust user authentication and access controls via user permissions.- Troubleshooted and resolved issues, defects and bugs, optimizing performance and scalability.

- Answering incoming customer calls in a professional and courteous manner- Resolving customer complaints, concerns, and inquiries with empathy and understanding- Escalating complex issues to appropriate departments or supervisors when necessary- Handling customer account information and updating customer records accurately- Providing accurate and timely information about Vodafone products and services- Making outbound calls to follow up on customer issues or to offer additional products and services- Participating in ongoing training & development to improve customer service skills- Meeting or exceeding performance targets, such as KPIs- Contributing to a positive team environment and promoting teamwork and collaboration- Adhering to company policies and procedures, including data protection and security protocols