• Provided technical support to users, diagnosing and resolving hardware, software, and network issues efficiently.• Administer Active Directory and domain controllers by creating, modifying, and managing user accounts and groups in addition to enforcing security policies.• Managed user accounts and implemented group policies in Active Directory.• Configured and maintained network devices such as routers, switches, and Wi-Fi access points to ensure optimal performance.• Utilized the ManageEngine ticketing system to log, track, and prioritize support requests, ensuring timely resolution.• Monitored and maintained the organization's servers, keeping them updated with the latest security patches and software releases.• Configured and deployed mobile devices using MDM systems to ensure secure and efficient device management.• Supported remote and in-office users, assisting with software installations, network configurations, and troubleshooting devices.• Managed and optimized internet distribution using FortiGate systems for consistent and reliable connectivity.• Implement and troubleshoot secure VPN connections for remote employees to maintain seamless and secure access to internal resources.• Utilize PowerShell scripting for automating repetitive administrative tasks, such as bulk user creation and permissions management.• Conducted training sessions for employees to enhance their IT skills and ensure proper use of company resources.• Set up and configured the meeting rooms, connecting all devices and ensuring that everything was functioning properly.

• Manage and troubleshoot Sophos endpoint protection to address issues related to malware and system vulnerabilities.• Administer Active Directory and domain controllers by creating, modifying, and managing user accounts and groups in addition to enforcing security policies.• Configure new devices for employees based on their specific role requirements, ensuring adherence to organizational policies.• Implement and maintain group policies according to user roles and departments to ensure compliance and security.• Assist with ERP system implementation by supporting the configuration, integration, and data migration.• Provide remote technical support using tools like Rustdesk to diagnose and resolve issues with workstations, software, and network connectivity in addition to supporting users who are working remotely.• Troubleshoot and resolve issues with Microsoft Outlook, including email configuration, connectivity, and mailbox management.• Utilize VMware to configure, manage virtual machines and virtual environments for optimal performance.• Document and manage support requests, prioritizing and resolving issues efficiently while maintaining accurate records.• Perform system configuration and maintenance, including resizing files, managing disk space, and applying updates and security patches.• Administer user account management by setting up new accounts, resetting passwords, and adjusting permissions to meet user needs and system requirements.• Optimize file storage and system resources to improve efficiency and support user productivity.• Provide initial setup for new employees according to their job role requirements, including device configuration, network access setup, and application installation.

• Establish internet networks throughout the institution, distributing network wired/wirelessly to facilitate connectivity for different devices and locations.• Manage and optimize internet distribution using MikroTik systems for efficient access.• Surveillance camera installations with internet connectivity via Power over Ethernet (PoE) for remote monitoring.• Provide technical support for employees, resolving hardware and software issues effectively in a timely manner.• Troubleshoot network issues and supporting software applications to ensure smooth operations throughout the institution.• Support network connectivity by diagnosing and resolving issues with routers, switches, and Wi-Fi access points.• Installation and configuration of file sharing server and web server on Windows Servers.• Keep systems up to date with the latest OS and application software versions as soon as they roll out.• Monitor and Maintain the organization server systems and networks.• Install and configure computer systems.• Arrange prompt hardware repairs in case of failures.• Implement the policies for computer system and network.• Manage user accounts and apply group policies in Active Directory.• Diagnose and resolve system hardware, software, and network issues.

• Configure and maintain both desktop and laptop computers.• Resolve Windows-related issues efficiently.• Troubleshoot and resolve network issues effectively.• Installation and Support for software applications such as MS Office (Word, Excel, PowerPoint….)