▪ Provided over 300 calls on a weekly basis in a friendly and professional manner▪ Tracked and managed customer policy in all aspects while working with claim adjustors▪ Offered translation services to assist in sales operations▪ Upsold customers with identify theft protection services with a success rate of 13-15%

▪ Assisted new students coming from abroad by welcoming and assisting them with accommodations, filing papers, registration and overall school guidance▪ Ran events organized by the International Student Office on and off campus▪ Offered Bilingual assistance to those who do not speak English